Program Manager -Marketplaces

About the role

The operates at the center of brand integrity and commercial execution across a diverse portfolio of online retail environments. On the team you would Who We Are: you become a strategic operator responsible for maintaining the consistency and performance of Integra Beauty brands in highly competitive digital shelf spaces. On the team you would About The Role: you translate high-level marketplace strategies into day-to-day workflows that ensure flawless execution across every touchpoint. On the team you would Duties and Responsibilities: you own the coordination of complex initiatives that span multiple internal departments and external partners. On the team you would Marketplace Management & Execution: you safeguard the consumer journey from discovery to delivery by monitoring and optimizing every critical interaction. The role requires you to synthesize information from various sources and transform it into actionable plans that protect brand value and drive revenue. You will be expected to act with ownership and precision, treating every project as a reflection of Integra Beauty's commitment to excellence. Success in this position is defined by your ability to manage competing priorities while maintaining a sharp focus on operational reliability and customer satisfaction.

Key facts

What you'll do

• You will consolidate operational workflows for marketplace activities across Amazon, TikTok Shop, Walmart, Macy's, SalonCentric, Shop App, and other Marketplace channels for Integra Beauty brands (L'ange, OFIR), ensuring brand consistency and timely execution of initiatives.
• You will function as a central liaison and operational partner between Integra Beauty and external agencies, establishing clear communication protocols to ensure alignment on objectives, timelines, and deliverables.
• You will implement rigorous catalog governance to ensure full catalog is listed & buyable at all times, collaborating directly with IT to troubleshoot any issues in real time and minimize revenue loss.
• You will oversee Shop Health metrics as a core responsibility, working closely with Customer Experience and Operations teams to guarantee that shipments go out on schedule and that customer service complaints are resolved effectively.
• You will design and manage merchandising and promotional activities, coordinating efforts between internal stakeholders and external agencies to maximize impact and coherence.
• You will institute daily monitoring of inventory levels and inventory syncs, establishing clear communication channels to alert relevant parties of any risks that could disrupt sales.
• You will leverage strong analytical capabilities to track, analyze, and report on key e-commerce performance metrics such as GMV, CVR, AOV, and ROAS, using data to inform decisions.
• You will conduct in-depth analysis of marketplace performance and translate insights into concrete merchandising and promotional strategies that optimize results.
• You will exercise advanced project management skills to coordinate cross-functional efforts, aligning Marketing, Operations, and Customer Experience around shared goals.
• You will demonstrate high proficiency in catalog management and inventory management, establishing best practices that enhance accuracy and efficiency across all marketplace platforms.

Requirements

• + years of experience in e-commerce, digital marketing, or social commerce, with direct operational experience.
• Preferred experience in Amazon Seller Central (or Vendor Central) and TikTok Shop or similar social commerce platform.
• You need Preferred experience with Shopify.
• Strong analytical skills with proficiency in tracking, analyzing, and reporting on key e-commerce performance metrics (e.g., GMV, CVR, AOV, ROAS).
• Ability to perform analysis and apply insights to merchandising and promotional strategies.
• You need Demonstrated experience managing retailer and/or external agency partnerships.
• Exceptional project management skills to coordinate cross-functional efforts (e.g., Marketing, Operations, Customer Experience).
• You need High proficiency in catalog management and inventory management.
• Prior experience in the beauty, CPG, or wellness industry is preferred.

Practical notes

Note: For , Who We Are:.

For , About The Role:.

For , Duties and Responsibilities.

For , Marketplace Management & Execution.

Support the day-to-day management and coordination of Amazon, TikTok Shop, Walmart, Macy's, SalonCentric, Shop App, and other Marketplace activities for Integra Beauty brands (L'ange, OFIR), ensuring brand consistency and timely execution of initiatives.

Act as a liaison and operational partner between Integra Beauty and external agencies, ensuring alignment across initiatives.

Ensure full catalog is listed & buyable at all times. Troubleshoot any issues with IT in real time.

Ensure that Shop Health scores stay at optimal levels, working with CX and Operations to ensure shipments go out on time and customer service complaints are resolved effectively.

Manage merchandising and promotional activities in collaboration with internal teams and external agencies.

Monitor inventory and inventory syncs daily - communicate any risks to relevant parties.

• years of experience in e-commerce, digital marketing, or social commerce, with direct operational experience.

Preferred experience in Amazon Seller Central (or Vendor Central) and TikTok Shop or similar social commerce platform.

For , Preferred experience with Shopify.

Strong analytical skills with proficiency in tracking, analyzing, and reporting on key e-commerce performance metrics (e.g., GMV, CVR, AOV, ROAS).

Ability to perform analysis and apply insights to merchandising and promotional strategies.

For , Demonstrated experience managing retailer and/or external agency partnerships.