LATAM Inbound Success Coach 2026

About the role

You are the first human interaction in the sales process, helping prospects navigate their initial experience with HubSpot while identifying and qualifying potential opportunities for the sales team. You will manage a high volume of inbound inquiries from prospects across chat, phone, and web channels, engaging with them to understand their goals, business challenges, and questions. This role is designed to build foundational sales skills, including customer conversations, qualification, and pipeline creation, with a structured transition into the Sales Development Representative (SDR) role based on business need and performance. You will operate consistently in a fast-paced, high-activity environment while maintaining quality across every interaction, and you will identify, prioritize, and route qualified sales opportunities to Account Executives to support the broader mission of helping millions of organizations grow better.

Key facts

What you'll do

Manage a high volume of inbound inquiries from prospects across chat, phone, and web channels.

Engage prospects to understand their goals, business challenges, and questions while guiding them toward the most relevant next steps.

Identify, prioritize, and route qualified sales opportunities to Account Executives.

Operate consistently in a fast-paced, high-activity environment while maintaining quality across every interaction.

Achieve booked meetings and meetings-to-deal conversion metrics, based on regional targets.

Thrive in a competitive, target-driven, high-volume environment by demonstrating the motivation to consistently exceed goals and performance metrics.

Take ownership and proactively drive results while staying resilient and maintaining quality across a high volume of daily customer interactions.

Apply coaching and feedback to continuously improve qualification and conversion outcomes.

Build the qualification judgment, business acumen, and consistency needed to successfully transition into the Sales Development Representative (SDR) role.

Support the growth of the business by representing HubSpot's mission to help millions of organizations grow better through every customer interaction.

Requirements

Fluency in English and Spanish is required to effectively engage with a diverse base of prospects and provide accurate guidance.

Strong communication skills with the ability to engage prospects, guide conversations, and quickly build rapport are essential for success in this role.

A clear motivation to start and grow a career in sales, with the goal of progressing into an SDR role, is necessary to thrive in this position.

Curiosity and a problem-solving mindset when understanding customer needs and business challenges will help you deliver meaningful value to prospects.

Comfort managing a high volume of daily interactions while staying organized and consistent is critical to meeting performance expectations.

Resilience and adaptability in fast-paced, performance-driven environments are required to maintain productivity and quality.

Coachability and a willingness to learn, apply feedback, and continuously improve are mandatory behaviors for long-term success.

Experience working toward individual performance metrics or goals is required to align with target-driven responsibilities.

The ability to manage multiple priorities and maintain high-quality output across chat, phone, and web channels is a hard requirement.

Nice to have

Previous customer-facing, retail, hospitality, sales, or service experience is preferred.

Familiarity with CRM software or SaaS products is a nice-to-have qualification.

Additional language proficiency relevant to the hiring region may be beneficial for supporting diverse customers.

Practical notes

This role follows a Monday through Friday schedule with working hours that may shift depending on business needs and peak inquiry volumes.

Inbound Success Coach is the first step in HubSpot's downmarket sales career path, leading to progression into an SDR role upon meeting performance criteria.

Market-specific compensation details indicate an ISC base annual salary of $95,000,000.00 COP, with an SDR base annual salary of $102,808,200.00 COP as part of the structured career track.

Performance in this role may lead to a base salary increase reflective of the expanded scope of the Sales Development Representative position.