Junior IT Operations Administrator

About the role

The role delivers frontline technology support to internal teams and drives daily device and account management. It combines service desk operations with structured exposure to identity, endpoint management, and automation in support of AI tools. The position is hybrid in Vancouver or Toronto.

Operations teams keep a business running smoothly. They manage processes, vendors, and logistics across the company. The work includes planning, coordination, and continuous improvement. Strong operators are organized, pragmatic, and comfortable with change. Operations teams run on routines, checklists, and clear escalation paths. Most companies expect operators to document what they do so anyone can step in.

Key facts

What you'll do

Tickets move to resolution as you own and document each case in the helpdesk system while communicating updates to internal clients. Laptops and peripherals are built, configured, and deployed for users across the organization. Hardware procurement, logistics, and asset tracking are supported end to end. Desk hardware is set up, installed, modified, and maintained inside the office environment. AI tools are provisioned and supported to help employees adopt and use them effectively. Platform projects are assisted alongside Infrastructure and Systems teammates to build hands-on familiarity. Work moves through an agile workflow as tickets are created and completed. Departmental projects are supported when they require Helpdesk resources and availability. On-call duties are performed on the global schedule. Related duties are completed as assigned.

Requirements

One or more years of experience troubleshooting Mac issues is required. Experience with Windows OS troubleshooting is required. Working knowledge of Google Admin and Google Workspace apps is required. A clear eagerness to learn identity and access concepts such as Active Directory and Single Sign On is required. Experience with endpoint management is required. Completion of the ACMT course is an asset in a Mac-focused environment. Experience working in an agile environment is an asset. An organized and logical approach to complex problem solving is used to identify root causes. Internal and external customers are helped proactively to meet their needs. Thoughts and questions are communicated clearly in writing and verbally with active listening. Collaboration with colleagues delivers results while prioritizing team needs.

Practical notes

Accommodations are provided for candidates who request them during selection. Employment is subject to Canadian eligibility requirements and background checks. Typical interview steps

Operations interviews usually include a process scenario, an analytics question, and behavioral rounds. Candidates may be asked to improve a workflow or plan an event. Attention to detail and clear communication are tested throughout. Interviewers often ask how you would fix a process that is failing. Walking through diagnosis, a plan, and measurement is the winning structure.

Good to know

The role focuses on IT operations and service desk work in a hybrid environment. Common tools include ticketing systems, endpoint management platforms, and identity services. Success depends on structured learning, clear communication, and collaboration. The position supports digital transformation and the adoption of AI tools. This is a hands-on role that builds foundational skills in IT operations.

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.

Career growth

Operations careers grow from coordinator to manager, director, and chief operating officer roles. Some people specialize in supply chain, facilities, or program management. Success depends on reliability and on improving the systems you own. Operations careers reward reliability and continuous improvement. Operators who quantify the impact of their fixes move into leadership fastest.