Co-op/Intern, IT Operations

About the role

This role supports IT operations and the Global Helpdesk team. You maintain hardware and resolve technology issues for employees. The position is based on-site in Vancouver, Canada.

Internships are structured early-career programs. Interns work on real tasks, learn from experienced colleagues, and get feedback on their growth. Programs usually run for several months, and strong performance can lead to a full-time offer. The value comes from doing work that matters. Internships usually include mentorship, structured feedback, and a final evaluation. Employers look for interns who are curious, reliable, and easy to work with.

Key facts

What you'll do

Laptops and peripherals are configured and deployed for new and existing users by hardware deployment teams. MacBook leases are closed by configuring, wiping, and recording laptop data in line with policy.

Office desk hardware is set up, installed, modified, configured, and maintained to keep operations running.

Changes to hardware and management systems are recorded when offboarded hardware is received to reflect accurate status.

Hardware asset management system records are updated according to Helpdesk processes and procedures.

Issues are identified and resolved in collaboration with the Global Helpdesk team by following established workflows.

Clients receive follow-up through the ticketing system to confirm that issues are fully resolved.

Google Meet hardware is set up, installed, and tested for office use.

Team documentation is refreshed when processes or stakeholder needs change.

IT time and resources are provided for departmental projects as requested.

Tickets are created and tasks advance through agile workflows as work is completed.

Requirements

The posting states a bachelor's degree requirement. Basic to advanced Mac troubleshooting is performed routinely.

Windows OS problems are troubleshooted with working knowledge of Dell laptops.

Meeting room hardware and AV gear are used to support meetings.

An agile environment experience is preferred.

Technical issues are translated into language that end-users can understand.

New systems and vendors are learned as needed to address requirements.

Commitments are met with personal accountability.

Results are delivered through collaboration while prioritizing team needs over individual needs.

A logical and organized approach is used to find solutions and investigate root causes.

Written and verbal communication is clear, with attentive listening and clarifying questions.

Broader organizational goals are understood by looking beyond your role.

Work is owned with accountability for outcomes.

Team growth is supported by stepping up to help succeed beyond expected duties.

Practical notes

The role is on-site in Vancouver, Canada for a 4-month term starting September 12th, 2026. Accommodations are provided as requested during the selection process. Typical interview steps

Internship hiring usually involves a resume review, a behavioral conversation, and sometimes a skills exercise. Candidates are evaluated for potential, curiosity, and communication rather than deep experience. Show interest, ask questions, and prepare examples from projects or coursework. Interviewers at this level care most about motivation and coachability. Real examples from projects, classes, or clubs beat generic answers.

Good to know

This role focuses on IT support and hardware management in a dynamic environment. Common tools include ticketing systems, hardware management platforms, and AV equipment. Strong communication and agile collaboration are central to success in this position.

Career growth

Internships are a bridge to early careers. A strong internship leads to a full-time offer and a head start on experience. Interns who take ownership, ask questions, and document their work get the most out of the program. Interns who treat the program like a real job, with follow through and visible ownership, convert to full-time offers at the highest rates.