IT Engineer, Google Workspace

HelloFreshWarszawa3w ago

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Job description

About the role

As an IT Engineer specializing in Google Workspace at HelloFresh, you will play a crucial role in enhancing our cloud-based productivity and collaboration tools. Your expertise will help streamline operations and improve the overall user experience for our global teams. You will be responsible for managing and optimizing Google Workspace applications, ensuring they meet the diverse needs of our employees while maintaining security and compliance standards. This position offers an exciting opportunity to work in a dynamic environment where innovation and collaboration are at the forefront.

Key facts

Location: Warszawa

Engagement: Full-time, permanent position

Salary: Competitive, based on experience

Visa: Support for work visa applications available for qualified candidates

What you'll do

Manage and administer Google Workspace applications, including Gmail, Drive, Docs, Sheets, and Meet, ensuring optimal performance and user satisfaction.
Collaborate with cross-functional teams to gather requirements and implement solutions that enhance productivity and collaboration across the organization.
Develop and execute training programs for employees to maximize the use of Google Workspace tools, fostering a culture of continuous learning and improvement.
Monitor system performance and user feedback to identify areas for enhancement, troubleshooting issues as they arise to maintain seamless operations.
Implement security measures and best practices to protect sensitive data within Google Workspace, ensuring compliance with company policies and regulations.
Work closely with the IT support team to resolve technical issues related to Google Workspace, providing timely solutions and maintaining high service levels.
Participate in the planning and execution of migrations and upgrades within the Google Workspace environment, ensuring minimal disruption to users.
Stay updated on the latest features and updates within Google Workspace, proactively recommending enhancements and new tools that can benefit the organization.
Document processes, configurations, and troubleshooting steps to create a knowledge base that can be utilized by the IT team and end-users.
Assist in the development of IT policies and procedures related to Google Workspace usage, ensuring alignment with organizational goals and compliance requirements.
Engage in regular communication with stakeholders to provide updates on project progress, system changes, and user training initiatives.
Contribute to the overall IT strategy by providing insights and recommendations based on user feedback and industry best practices.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
A minimum of 3 years of experience in IT support or engineering, with a focus on cloud-based applications, preferably Google Workspace.
Strong understanding of Google Workspace administration, including user management, security settings, and application integration.
Proven experience in troubleshooting technical issues and providing effective solutions in a timely manner.
Excellent communication skills, with the ability to convey technical information to non-technical users.
Strong analytical skills and attention to detail, with the ability to prioritize tasks effectively in a fast-paced environment.
Familiarity with IT security principles and best practices, particularly in relation to cloud applications.
Experience in conducting training sessions and creating user documentation is highly desirable.
Ability to work collaboratively within a team and across departments, fostering a positive work environment.

Nice to have

Google Workspace certification or similar credentials.
Experience with scripting languages (e.g., Python, JavaScript) for automation tasks related to Google Workspace.
Knowledge of API integrations and third-party applications that enhance Google Workspace functionality.
Familiarity with project management tools and methodologies.
Previous experience in a fast-paced, agile work environment, particularly in the tech or food delivery industry.

Skills & tools

Proficient in Google Workspace applications (Gmail, Drive, Docs, Sheets, Meet, etc.).
Familiarity with IT service management tools (e.g., Jira, ServiceNow).
Strong problem-solving skills and a proactive approach to identifying and addressing challenges.
Ability to adapt to new technologies and tools quickly, with a willingness to learn and grow in the role.

Practical notes

This position is based in Warszawa, Poland, and may require occasional travel to other HelloFresh locations for training or project collaboration.
The work environment is collaborative and dynamic, with a focus on innovation and continuous improvement.
Candidates should be prepared for a multi-stage interview process, which may include technical assessments and team interviews.
Additional benefits and perks will be discussed during the interview process, including opportunities for professional development and growth within the company.