Future Opportunities: Early Career Sales Talent

About the role

Gusto is seeking motivated, customer-centric professionals interested in being considered for future sales and onboarding opportunities in 2026. These roles are ideal for early-career sales talent who thrive in a fast-paced, consultative environment and are passionate about helping small businesses succeed. You will own the customer experience from the first conversation through successful adoption, guiding small businesses as they select Gusto and navigate their initial journey with us. This position involves handling inbound calls and chats, with potential engagement in outbound outreach to prospective or current customers to drive awareness and adoption. Through empathy, problem-solving, and advisory selling, you will make an immediate impact on how our customers experience Gusto from day one, ensuring their needs are met with integrity and insight.

Key facts

What you'll do

Handle high-volume inbound calls, chats, and emails from customers or partners at various stages of their journey - from discovery to onboarding.

Serve as a trusted advisor, helping small businesses or accounting partners select the right Gusto solutions for their specific needs and operational realities.

Support customers through the onboarding process to ensure a smooth, successful, and confidence-building start with the platform.

Demonstrate deep product knowledge and a steadfast commitment to ethical, customer-first selling in every interaction and decision.

Maintain accurate notes and pipeline details in Salesforce to guarantee excellent follow-through and visibility for the broader team.

Engage in consultative discovery conversations that uncover small business pain points and align Gusto features to tangible outcomes.

Collaborate with internal stakeholders to escalate complex questions and ensure timely, accurate responses to customer inquiries.

Utilize AI tools relevant to the sales and onboarding role to enhance productivity, research, and communication effectiveness as part of daily workflows.

Adapt communication style to connect with diverse audiences, including small business owners, accountants, and payroll professionals.

Track and report on key engagement metrics to identify patterns and opportunities for improving the customer journey and conversion rates.

Proactively manage pipeline health and follow-up activities to maximize conversion potential and reduce drop-off.

Contribute feedback from customer interactions to influence product understanding and highlight opportunities for improvement.

Embrace continuous learning by practicing new techniques, tools, and best practices that enhance sales performance and customer satisfaction.

Represent Gusto professionally in all customer touchpoints, reinforcing the brand promise of simplicity, reliability, and support.

Approach each day with a growth mindset, seeking feedback and coaching to refine skills and achieve targets.

Requirements

1-3 years of experience in a sales or customer service role, providing a foundational understanding of consultative selling and client relationships.

Experience working in high-volume environments that include both inbound and outbound calling, demonstrating comfort with frequent interactions.

Proven success achieving or exceeding goals, showing discipline, ownership, and a results-driven approach to performance.

A passion for consultative, solution-oriented selling focused on helping small businesses solve real-world problems and achieve growth.

Comfortable using Salesforce or similar CRM systems to manage opportunities, notes, and customer interactions accurately.

Strong written and verbal communication skills, with the ability to translate complex product details into clear, actionable guidance.

Ability to navigate ambiguity and manage multiple priorities while maintaining attention to detail and a high standard of work.

Willingness to engage with AI tools and learn new technologies that support sales processes and customer service excellence.

Commitment to ethical selling practices and compliance with company policies, ensuring trust and transparency in every engagement.

Reliability and punctuality in meeting commitments to customers, partners, and internal stakeholders, even in fast-paced situations.

Practical notes

This opportunity is being considered for future start dates in 2026, with roles and locations including Denver, Atlanta, Phoenix, Las Vegas, and Chicago. All full-time employees receive competitive base pay, benefits, and equity (RSUs), as Gusto believes everyone who helps build the company should share in its success, with offer amounts determined by role, level, and location. AI experience requirements vary by role and will be assessed during the interview process, so candidates should be prepared to discuss their familiarity and fluency with relevant tools. If selected, you will be asked to complete a form and upload your resume for future consideration, and start dates are still being determined for 2026 while we focus on building a strong pipeline of talent.