Grupo QuintoAndar | Strategy & Operations Manager

About the role

You will design, implement, and continuously improve end-to-end operational processes that support business scalability and customer success across our Marketplace operations. You will own critical workflows spanning service delivery, client support, and internal operations, driving efficiency, quality, and innovation while balancing immediate execution needs with long-term infrastructure planning. You will be responsible for diagnosing where results are being left on the table and building the systems that capture them, turning friction into durable, compounding gains. This means owning the analytical understanding of our key operational funnels and identifying where volume, velocity, or quality is being lost across the full partner journey. You will map current-state processes end-to-end, eliminate inefficiency and manual effort, and prioritize improvements based on operational impact and implementation feasibility. You will work closely with Product, Tech, Commercial, and BizOps teams to align operations with strategic goals and act as a strategic connector between functions to ensure speed, consistency, and clarity. You will own the operational performance framework for 3P Ops, defining metrics, setting targets, and tracking progress to identify bottlenecks, anomalies, and root causes. You will translate analytical findings into clear, structured recommendations that connect operational improvements to measurable business outcomes and lead ad-hoc analytical projects and strategic initiatives.

Key facts

What you'll do

Design, implement, and continuously improve end-to-end operational processes that support business scalability and customer success.

Own critical workflows across service delivery, client support, and internal operations - driving efficiency, quality, and innovation.

Balance immediate execution needs with long-term infrastructure planning to enable sustainable growth.

Own the analytical understanding of our key operational funnels - identifying where volume, velocity, or quality are being lost across the full partner journey.

Map current-state processes end-to-end; identify inefficiency, redundancy, and manual effort that can be eliminated or automated.

Build or coordinate the build of automation solutions that reduce manual work and improve consistency - leveraging tools like Python, SQL, no-code/low-code platforms, APIs, or AI tooling as appropriate.

Prioritize improvements based on operational impact and implementation feasibility.

Partner with Product and Tech when solutions require engineering support.

Work closely with Product, Tech, Commercial, and BizOps teams to align operations with strategic goals and initiatives and enable end-to-end execution.

Act as a strategic connector between functions to ensure speed, consistency, and clarity across all initiatives.

Own the operational performance framework for 3P Ops: define metrics, set targets, and track progress identifying bottlenecks, anomalies, and root causes.

Translate analytical findings into clear, structured recommendations - connecting operational improvements to measurable business outcomes.

Lead ad-hoc analytical projects and strategic initiatives.

Proactively surface risks and opportunities before they become problems.

Requirements

Experience: 6+ years in strategy, operations, consulting, or analytics roles - preferably in tech, marketplaces, or high-growth environments.

Analytical Rigor: Strong command of funnel and conversion analysis; able to decompose a business problem, model impact, and extract actionable insights from complex datasets. Proficiency in SQL is required; Python is a strong plus.

Automation Mindset: Demonstrated ability to identify manual processes and build or design solutions that eliminate them - whether through code, tooling, or workflow design.

Structured Thinking: Ability to break down ambiguous problems into clear components and drive toward actionable conclusions without waiting to be told what to do.

Execution & Ownership: Proven track record of shipping solutions end-to-end - not just recommending, but building and deploying.

Communication: Clear and concise communicator; able to convey complex analyses to non-technical stakeholders and influence decisions without formal authority.

Languages: Portuguese and English required.

Practical notes

Our team follows a "hybrid" model, requiring in-person attendance at our office located in São Paulo a week for month.

The hiring process stages include screening, people interview, Hiring Manager interview, live case, stakeholder interview, and offer.

All communication will be conducted via email, so please stay tuned for our messages and release the domain @quintoandar.com.br to ensure our emails are not sent to spam.

Benefits

Competitive salary

Profit sharing

Variable compensation (For Commercial Positions Only)

Meal allowance

Health insurance

Dental plan

Life insurance

Childcare subsidy and Atypical Parenthood subsidy

Wellhub

Home office allowance

Employee assistance program (mental health, social, legal, and financial support)

Extended parental leave

Day off on birthday, Mother's Day, and Father's Day

Benefits Club (discounts on everyday services)

Discounts at educational institutions

Reading kit for children - PlayKids

Diversity & Inclusion at Grupo QuintoAndar

We value diversity and want everyone to feel welcome here, regardless of their age, gender identity, sexual orientation, race, color, ethnicity, origin, disability, religion, or any other characteristic. All our job openings are open to all individuals!

You'll notice there are some diversity questions in the application form. For affirmative action roles, this information may be used to verify your alignment with the target audience for the opportunity. In such cases, it may be used for elimination purposes. For non-affirmative action roles, this data will be used anonymously, exclusively to monitor and improve our inclusion practices in the hiring process, and will have no impact on your application.

Privacy and Data Protection

The Grupo QuintoAndar operates in compliance with privacy and data protection laws, including, but not limited to, the Brazilian General Personal Data Protection Law (LGPD) (Law No. 13,709/2018), and ensures the of your data. To learn more, please access our Privacy Notice for Candidates. For questions or to exercise your rights as a data subject, please contact us through our Service Channel.