Account Manager (Manila)

About the role

As an Account Manager at Greenparkcontent, you will play a pivotal role in managing client relationships and ensuring the successful delivery of content marketing solutions. Your expertise will be essential in understanding client needs, developing strategic plans, and coordinating with internal teams to meet project objectives. This position is ideal for individuals who thrive in a dynamic environment and possess strong communication skills, allowing them to effectively liaise with clients and stakeholders.

Key facts

What you'll do

• Serve as the primary point of contact for assigned clients, building and maintaining strong relationships to ensure satisfaction and retention.
• Collaborate with clients to understand their content marketing goals and develop tailored strategies that align with their business objectives.
• Coordinate with internal teams, including content creators, designers, and strategists, to ensure timely and high-quality delivery of projects.
• Monitor project progress and performance metrics, providing clients with regular updates and insights on campaign effectiveness.
• Identify opportunities for upselling additional services or products to existing clients, contributing to revenue growth for the company.
• Conduct regular check-ins with clients to gather feedback, address concerns, and adjust strategies as necessary to enhance client satisfaction.
• Prepare and present reports on project outcomes, including performance analytics and recommendations for future initiatives.
• Stay informed about industry trends and best practices in content marketing, sharing insights with clients to position Greenparkcontent as a thought leader.
• Assist in the onboarding process for new clients, ensuring a smooth transition and clear understanding of services offered.
• Participate in team meetings and strategy sessions, contributing ideas and insights to improve overall service delivery and client experience.
• Manage budgets and timelines for client projects, ensuring that all deliverables are met within agreed-upon parameters.
• Foster a collaborative environment within the team, encouraging open communication and knowledge sharing to enhance overall performance.

Requirements

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• A minimum of 3 years of experience in account management, preferably within the content marketing or digital marketing sector.
• Proven track record of managing client relationships and delivering successful marketing campaigns.
• Strong organizational skills with the ability to manage multiple projects simultaneously while meeting deadlines.
• Excellent verbal and written communication skills, with a knack for presenting ideas clearly and persuasively.
• Proficiency in project management tools and software, as well as familiarity with content management systems.
• Ability to analyze data and generate actionable insights to inform client strategies and decisions.

Nice to have

• Experience working in a fast-paced agency environment.
• Knowledge of SEO principles and content optimization strategies.
• Familiarity with social media marketing and analytics tools.
• Previous experience in a client-facing role within a technology or SaaS company.
• Multilingual abilities, particularly in languages relevant to the Southeast Asian market.

Skills & tools

• Strong interpersonal skills to build rapport with clients and internal teams.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Experience with CRM software for managing client interactions and project tracking.
• Familiarity with analytics tools such as Google Analytics to assess campaign performance.
• Ability to adapt to new technologies and tools as needed for project execution.

Practical notes

• This position is based in Manila, and candidates must be eligible to work in the Philippines.
• The role is a fixed-term employment opportunity, with a competitive salary commensurate with experience.
• Greenparkcontent values diversity and encourages applicants from all backgrounds to apply.
• Interested candidates can apply through the official Greenparkcontent career page at the provided URL.
• Additional details regarding the specific duration of the fixed-term contract and potential for extension will be discussed during the interview process.

META

Company: Greenparkcontent

Title: Account Manager (Manila)

Listed

location: Manila, Manila

Job type: Fixed-Term Employee