Senior Partnerships Manager

About the role

You will own the end to end management of a book of mid market and enterprise agency partnerships in the North America region driving revenue accountability and strategic alignment. You will lead monthly cadence calls with top partners to review pipeline co selling opportunities and ongoing initiatives while coordinating joint sales cycles with Gorgias AEs Solutions Engineers and Customer Success Managers to deliver a seamless merchant experience. You will take ownership of transforming referral partners into Gorgias certified service partners through the Partner Academy and enablement tracks while implementing and optimizing a revenue under management model for key agencies. You will represent Gorgias at industry conferences and travel regularly to be the face of Gorgias in North America and proactively communicate progress successes and risks surfacing blockers early and driving alignment with cross functional stakeholders. You will develop the partnerships growth strategy for North America with the support of your manager and identify onboard and grow a portfolio of top enterprise ISVs and agency partners.

Key facts

What you'll do

Build and own a portfolio of mid market and enterprise level agency partnerships with a focus on revenue accountability and long term strategic alignment.

Lead monthly cadence calls with top partners to review pipeline co selling opportunities and ongoing initiatives.

Coordinate joint sales cycles working closely with Gorgias AEs Solutions Engineers and Customer Success Managers to deliver a seamless merchant experience.

Drive partner sourced and partner influenced pipeline and actively manage opportunity follow up and reporting.

Support the transformation of referral partners into Gorgias certified service partners via the Partner Academy and enablement tracks.

Implement and optimize a revenue under management model for key agencies to ensure predictable and scalable growth.

Represent Gorgias at industry conferences and travel regularly approximately 25 percent to be the face of Gorgias in North America.

Proactively communicate progress successes and risks surfacing blockers early and driving alignment with cross functional stakeholders across sales success and product teams.

Own the end to end management of partner relationships from onboarding to ongoing strategic reviews ensuring consistent execution against shared objectives.

Identify and prioritize new partnership opportunities within the North American market that align with Gorgias strategic priorities.

Establish and maintain clear reporting frameworks for partner performance including revenue pipeline health and engagement metrics.

Collaborate with marketing and product teams to create joint initiatives campaigns and content that amplify partner value propositions.

Champion the partner led selling motion enabling partners to effectively sell Gorgias solutions within their client ecosystems.

Continuously analyze partner performance data to refine strategies improve processes and unlock incremental revenue opportunities.

Act as the primary point of contact for enterprise agency partners ensuring high trust and executive level engagement.

Requirements

Bring 3 to 5 plus years of partnerships experience with a background in enterprise partnerships enterprise sales or strategic account management.

Maintain a strong network in the North America e commerce community with bonus points if you are a big name in the Shopify ecosystem.

Manage your own day to day schedule and working hours to do your best work while benefiting from continuous support and coaching from your manager.

Have experience working with or selling into large companies or navigating complex multi stakeholder agency relationships.

Demonstrate a revenue driven mindset comfortable tracking pipeline forecasting and contributing to sales outcomes.

Show strong interpersonal and communication skills with the ability to influence both internal stakeholders and external executives.

Stay organized and self sufficient in managing a multi partner portfolio and coordinating across cross functional teams.

Possess the ability to translate complex product capabilities into clear value propositions for partner audiences.

Be comfortable using CRM and reporting tools to maintain accurate pipeline visibility and forecasting accuracy.

Nice to have

Only bring experience in the Shopify ecosystem working with e commerce platforms or merchants or having technical acumen to speak fluently about the Gorgias ecosystem and integration model.

Practical notes

Travel is approximately 25 percent.

Employment is full time based in Toronto.