Regional Manager I

About the role

Gopuff is looking for an entrepreneurial leader to oversee operations across multiple United States locations. You will manage a team of General Managers, ensuring high-quality service and operational excellence within your assigned territory. This position requires a hands-on executive who thrives in fast-paced environments and drives sustainable growth. The successful candidate will own the end-to-end performance of their region, balancing people development with rigorous operational standards. You will be responsible for translating corporate strategy into tangible results on the ground. This role demands a proactive problem-solver who can navigate ambiguity while maintaining strict attention to detail. You will foster a culture of accountability, collaboration, and continuous improvement among your store leadership team. Ultimately, you will act as a key driver of revenue, retention, and brand consistency across your footprint.

Key facts

What you'll do

• Provide daily operational direction and support to local General Managers.
• Coach and mentor site staff to improve performance and prepare them for future growth.
• Manage talent development through succession planning and performance reviews.
• Monitor performance metrics across all timeframes to refine customer experience strategies.
• Report field performance to headquarters leadership.
• Act as the bridge between corporate rollouts and local territory execution.
• Lead the hiring, interviewing, and onboarding process for new team members.
• Maintain appropriate staffing levels and manage the launch of new sites.
• Analyze sales trends and implement tactics to optimize order flow and efficiency.
• Resolve escalated customer and partner issues in a timely and professional manner.
• Ensure compliance with company policies, safety standards, and regulatory requirements.
• Collaborate with cross-functional teams to align inventory, pricing, and promotions.
• Drive initiatives that enhance the user experience and strengthen customer loyalty.

Requirements

• 10+ years of experience in operations, retail, supply chain, consulting, or data-driven project management.
• Proven experience leading and managing multi-location teams.
• Experience managing large-scale training and onboarding programs.
• Degree in Business, Operations, Supply Chain, Management, Science, Technology, Engineering, Math, or a related field.
• Ability to solve complex problems and perform analytical work under pressure.
• Strong organizational and communication skills with a focus on swift execution.
• Willingness to travel at least 90% of the time.
• Demonstrated history of achieving and exceeding performance targets in a dynamic setting.
• Comfort with interpreting data sets and using insights to guide decision-making.

Nice to have

• Bilingual proficiency in English and Spanish.

Skills & tools

• Performance management
• Succession planning
• Data analysis
• Strategic planning
• Multi-site operations management

Practical notes

• Base Salary Range: $96,900 - $120,750.
• Compensation includes a discretionary annual cash bonus and participation in the company equity incentive plan.
• Benefits include medical, dental, and vision insurance, 401(k) plan, HSA/FSA eligibility, and life/disability insurance.
• Additional perks include a fitness reimbursement program, 25% employee discount, FAM Membership, flexible PTO, and an Employee Assistance Program.
• Gopuff is an equal opportunity employer.

This Regional Manager I role places you at the center of Gopuff's mission to deliver everyday essentials in minutes through a network of micro-fulfillment centers. As a leader within Team Blue, you will be accountable for the operational health and growth of your designated territory, which spans multiple United States locations. Your primary responsibility will be to provide daily operational direction and hands-on support to local General Managers, ensuring that each site meets or exceeds key performance indicators. You will act as a coach and mentor, developing staff capabilities and preparing high-potential team members for future advancement within the organization. This involves managing talent development initiatives, including succession planning and conducting performance reviews that drive both individual and team improvement.

A critical part of this position is the analysis and interpretation of performance metrics across all timeframes, allowing you to refine customer experience strategies and drive continuous improvement. You will report field performance data and insights to headquarters leadership, ensuring that decision-makers have accurate and timely information. In this capacity, you will serve as the essential bridge between corporate rollouts and local territory execution, ensuring that new initiatives are implemented smoothly and effectively. You will lead the full hiring lifecycle, including interviewing, selecting, and onboarding new team members to maintain strong operational capacity. Managing appropriate staffing levels and overseeing the launch of new sites will be key duties in your effort to sustain growth.

You will analyze sales trends and partner behavior to identify opportunities that optimize order flow and overall efficiency within your region. Resolving escalated customer and partner issues in a timely and professional manner will be essential to maintaining trust and satisfaction. Ensuring strict compliance with company policies, safety standards, and regulatory requirements will be a non-negotiable aspect of the role. Collaboration with cross-functional teams, including logistics and marketing, will be necessary to align on inventory, pricing, and promotional strategies that impact the customer journey. Driving initiatives that enhance the digital user experience and strengthen customer loyalty will be central to your success in this position.

To be eligible for this role, you must possess a minimum of 10 years of cumulative experience in operations, retail, supply chain, consulting, or data-driven project management. You must have a proven track record of leading and managing teams across multiple locations, demonstrating scalability and consistency. Experience in managing large-scale training and onboarding programs is essential, as you will be responsible for developing leaders and staff. A bachelor's degree is required, with preference for disciplines such as Business, Operations, Supply Chain, Management, Science, Technology, Engineering, or Mathematics. You must have the ability to solve complex problems and perform analytical work under pressure, often with tight deadlines.

Strong organizational and communication skills are mandatory, with an emphasis on swift execution and attention to detail. You must be comfortable making decisions with incomplete information while still maintaining a high standard of accuracy. The position requires a willingness to travel at least 90% of the time to various sites within your territory. Demonstrated history of achieving and exceeding performance targets in a dynamic, fast-paced environment is a hard requirement. Comfort with interpreting data sets and using insights to guide decision-making is necessary for success in this role. You should be able to manage multiple priorities simultaneously and maintain composure in a high-stress operational setting.

If you are bilingual in English and Spanish, this is noted as a preferred qualification that could strengthen your application. Proficiency in key skills such as performance management, succession planning, data analysis, strategic planning, and multi-site operations management is highly valued. You will utilize tools and platforms that support these functions on a daily basis. This position offers a base salary within the range of $96,900 to $120,750, accompanied by a discretionary annual cash bonus. Participation in the company equity incentive plan is also included as part of the compensation package.

The comprehensive benefits suite covers medical, dental, and vision insurance, along with a 401(k) plan and eligibility for HSA/FSA accounts. Life and disability insurance are provided to ensure financial security. Additional perks include a fitness reimbursement program, a 25% employee discount, FAM Membership, flexible PTO, and an Employee Assistance Program. Please note that the hiring process involves strict adherence to timelines, and deadlines for submission of materials should be observed carefully. Gopuff is committed to being an equal opportunity employer, welcoming candidates from diverse backgrounds.