Intake Associate

About the role

The Operations team manages a global distribution network focused on authenticating products and fulfilling orders for a worldwide marketplace. You will join this team to support the intake process, ensuring accurate inventory management and timely delivery for our customers. In this capacity, you will serve as a critical link between acquisition and logistics, maintaining the integrity of incoming goods. Your work will directly impact the customer experience by ensuring that products are tracked and stored with precision. You will be responsible for bridging gaps between departments to streamline the flow of consignment items. This role requires a high level of ownership over the physical and digital movement of inventory. You will play a key part in upholding the standards of authenticity that define the marketplace.

Key facts

What you'll do

• Facilitate product transfers between Business Development and Operations to ensure correct account allocation.
• Manage the receipt of mail-in and drop-off Flight Club consignment items.
• Identify, document, and resolve issues related to Flight Club submissions.
• Report any discrepancies discovered during the product intake process.
• Assist with inventory accounting for all received items.
• Track and record upcoming bulk consignment drop-offs.
• Collaborate with the fulfillment team on receiving and packing products.
• Provide training support for GOAT and Flight Club intake procedures.
• Monitor workflow queues to prioritize tasks and meet daily processing targets.
• Perform cycle counts and physical inventory checks to maintain data accuracy.
• Communicate with external partners to clarify missing or incomplete item details.
• Maintain organized workstations and storage areas to ensure safety and efficiency.
• Input detailed tracking information into internal systems to update order status.
• Support special projects related to intake process improvements and audits.

Requirements

• Ability to work full-time hours, including potential weekends, holidays, and extended shifts during peak periods.
• Strong written and verbal communication skills.
• Capacity to lift and move boxes weighing up to 35 pounds.
• Proficiency in Google Suite and Microsoft Office.
• Self-starter mentality with the ability to adapt to increasing responsibilities.
• Ability to work effectively within a large team.
• Authorization to work in the United States without sponsorship requirements.
• Access to reliable transportation suitable for the Fontana location.
• Compliance with company policies regarding attendance and punctuality.
• Willingness to undergo background checks and employment verification.
• Understanding that accuracy and attention to detail are essential to the role.
• Commitment to following safety protocols and warehouse procedures.

Nice to have

• Knowledge of sneaker culture, industry trends, and related resources.

Practical notes

• Compensation includes benefits such as 401K, paid time off, medical, dental, vision, life insurance, and disability options.
• Applicants authorize the company to send text messages regarding the application and onboarding process.
• The company complies with the Americans with Disabilities Act regarding reasonable accommodations.
• This is a full-time position operating Monday through Friday in the Fontana, California facility.
• Work hours are fixed and require consistent daily attendance.
• No remote or hybrid work options are available for this role.
• Travel is not required as all duties are performed at the designated worksite.
• This position does not require domestic or international relocation.
• Candidates must be available during standard business hours as scheduled by management.
• The role is subject to overtime requirements during peak operational periods.
• New hires must complete onboarding documentation and training modules prior to starting shifts.
• The work environment may involve exposure to warehouse noise and physical activity.
• Applicants must have access to a computer and reliable internet connection for virtual onboarding if required.
• All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or veteran status.
• This job description is not exhaustive and may be updated as business needs evolve.
• The company reserves the right to modify duties, hours, or compensation based on operational demands.
• Successful candidates must adhere to the code of conduct and quality standards established by GOAT Group.
• Continuous learning and feedback are encouraged to support career development in logistics and operations.