Senior Billing Manager

About the role

The leads and shapes the firm's global billing strategy from the ground up. This role owns the end-to-end performance of the Billing Department across multiple offices, ensuring that client billing aligns with firm standards and client expectations. The hire will provide exemplary internal and external client customer service while navigating complex, high-stakes matters with precision and vision. They will exercise considerable independent judgment, diplomacy, and initiative when resolving sensitive issues and handling confidential information. The role requires flexibility, a strong commitment to quality, and active support of firm and department goals within a fast-paced professional services environment. The Senior Billing Manager will partner closely with leadership to translate business needs into actionable billing strategies. Success in this position will be measured by accurate, timely billing outcomes and the development of a high-performing, resilient team. The role is critical to maintaining the firm's reputation for excellence in both precision and client collaboration.

Key facts

What you'll do

Lead, manage, train, and motivate a team of direct reports, including Billing Managers, Billing Supervisors, Sr. Billing Specialists, and Billing Specialists, while setting performance goals aligned with the Billing Department's plans and vision.

Regularly meet with Billing Managers and Billing Supervisors to identify problematic inventory, address roadblocks preventing billing submissions, and recommend corrective actions to the Billing Leadership Team.

Coordinate with the Billing Management Team to identify core competencies across all levels of the Billing Team, close competency gaps through targeted training, and ensure consistent skill development.

Expertly manage work-in-progress, accounts receivable, and on-account inventories for assigned partners, ensuring accuracy, completeness, and timely updates.

Liaise with billing attorneys and secretaries, members of the Billing and eBilling Teams, and departments within Accounting, Finance, and Pricing to coordinate corrective action and resolve billing issues with expert-level support.

Perform in-depth analyses of complex client accounts, including billing histories, matter performance metrics, and reduced or rejected invoices, and present findings in line with the highest standards of client service.

Manage complex Alternative Fee Arrangements such as fixed fees, blended rates, caps, and retainers, while ensuring accurate tracking and client reporting on fee arrangement performance.

Collaborate with Billing Supervisors and Managers to support current billing processes, schedules, and workloads, and complete special projects or ad-hoc requests as needed.

Drive process improvement and technology adoption initiatives, including evaluating and implementing billing automation tools and AI-assisted invoice review to enhance team efficiency and accuracy.

Provide subject matter expertise to cross-functional teams, ensuring alignment between billing operations, client expectations, and firm policies.

Monitor key performance indicators related to billing accuracy, timeliness, and client satisfaction, and recommend data-driven improvements.

Support the development and implementation of billing policies and procedures that reflect best practices and regulatory requirements.

Assist in forecasting billing revenue and headcount needs based on pipeline trends, matter complexity, and team capacity.

Champion a culture of continuous learning, accountability, and excellence within the Billing Department through coaching, feedback, and performance management.

Requirements

Demonstrated ability to lead, develop, and retain high-performing billing teams across multiple offices or time zones, including conducting performance evaluations and succession planning.

Ability to exercise independent judgment, considerable tact in resolving problems, and discretion when handling confidential matters.

Strong strategic thinking skills, with the capacity to translate billing data and trends into actionable recommendations for firm leadership.

Applicant must be able to manage competing requests and prioritize work effectively according to firm and client deadlines.

Advanced proficiency in data analysis and financial reporting, including advanced use of Excel and billing system reporting tools.

Outstanding written and verbal communication skills, with excellent organizational abilities and attention to detail.

Exemplary customer service orientation, with high motivation, a team-oriented mindset, and an ownership mentality.

Flexibility to work extended hours and occasional weekends when necessary to meet critical deadlines or support global client needs.

Eligibility to work in the United States and compliance with all employment eligibility verification requirements as required by law.

Willingness to adhere to firm policies, including confidentiality agreements, conflict of interest protocols, and professional conduct standards.

Nice to have

Prior experience in a law firm billing or finance operations role.

Experience managing Alternative Fee Arrangements and legal technology billing platforms.

Familiarity with AI-assisted review tools and legal billing automation solutions.

Track record of developing staff through coaching, mentoring, and structured feedback.

Practical notes

This is a full-time position based in one or more of the following locations: Century City, Los Angeles, Orange County, Palo Alto, San Francisco.

Hours are typically Monday through Friday, with occasional extended hours and weekend work required to meet global client demands or critical deadlines.

Travel is not required for this role.

Visa sponsorship may be considered for eligible candidates.

Employment is contingent on successful completion of background checks and verification of eligibility to work in the United States.