Client Executive (Perth)

About the role

As a Client Executive at Gentrack, you will play a pivotal role in managing and nurturing client relationships within the utilities sector. This position is based in Perth, where you will work closely with clients to understand their needs and deliver tailored solutions that enhance their operational efficiency. Your expertise will contribute to the growth and success of both Gentrack and its clients, ensuring that they receive exceptional service and support.

Key facts

What you'll do

• Develop and maintain strong relationships with key clients in the utilities sector, ensuring their needs are met and expectations exceeded.
• Serve as the primary point of contact for clients, addressing inquiries and resolving issues in a timely and professional manner.
• Collaborate with internal teams, including product development and technical support, to deliver customized solutions that align with client requirements.
• Conduct regular meetings with clients to review performance metrics, gather feedback, and identify opportunities for improvement.
• Prepare and present reports on client performance, project status, and market trends to senior management and stakeholders.
• Assist in the onboarding process for new clients, ensuring a smooth transition and integration of Gentrack's services.
• Identify upselling and cross-selling opportunities within existing accounts to drive revenue growth.
• Stay informed about industry trends, competitor activities, and regulatory changes that may impact clients and Gentrack's offerings.
• Participate in industry events and networking opportunities to promote Gentrack's services and expand professional connections.
• Collaborate with marketing teams to develop promotional materials and campaigns that resonate with target audiences.
• Provide training and support to clients on Gentrack's software solutions, ensuring they are fully equipped to utilize the tools effectively.
• Contribute to the continuous improvement of client engagement processes and strategies to enhance overall client satisfaction.

Requirements

• A minimum of 3 years of experience in client management, account management, or a related field, preferably within the utilities or technology sectors.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with clients at all levels.
• Proven track record of successfully managing client relationships and delivering exceptional customer service.
• Familiarity with utility industry standards, practices, and regulations is highly desirable.
• Excellent problem-solving abilities, with a proactive approach to addressing client needs and challenges.
• Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously.
• Proficiency in using CRM software and other relevant tools to track client interactions and performance metrics.
• Ability to work independently and as part of a collaborative team, demonstrating flexibility and adaptability in a dynamic environment.

Nice to have

• Experience with Gentrack's software solutions or similar platforms in the utilities sector.
• A background in project management or experience leading cross-functional teams.
• Knowledge of data analytics and reporting tools to derive insights from client performance data.
• Familiarity with digital marketing strategies and techniques to enhance client engagement.
• A relevant degree in business, marketing, or a related field.

Skills & tools

• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) for reporting and presentations.
• Experience with CRM systems, such as Salesforce or HubSpot, to manage client relationships effectively.
• Familiarity with project management tools like Asana, Trello, or similar platforms to track project progress and deadlines.
• Excellent presentation skills, with the ability to convey complex information clearly and concisely to diverse audiences.

Practical notes

• This position is based in Perth, Western Australia, and may require occasional travel to client sites or industry events.
• The salary for this role will be competitive and commensurate with experience, reflecting Gentrack's commitment to attracting top talent.
• Gentrack is an equal opportunity employer and welcomes applications from individuals of all backgrounds and experiences.
• Candidates must be eligible to work in Australia and may need to provide documentation for visa purposes if applicable.
• For more information and to apply, please visit Gentrack's career page at https://gentrack.bamboohr.com/careers/1413.

Join Gentrack and be part of a dynamic team that is dedicated to delivering innovative solutions to the utilities sector while fostering strong client relationships. Your contributions will help shape the future of our clients and the industry as a whole.