Senior Solutions Engineer
Job description
About the role
You will act as a trusted technical advisor to strategic prospects and customers, guiding them through complex enterprise sales cycles and helping them transform customer service using AI, automation, integrations, and modern workflows. You will own the technical strategy from initial discovery through solution design, demonstration, proof of concept, and technical validation, ensuring alignment with customer objectives and constraints. You will develop deep expertise in Front's platform, AI capabilities, APIs, and integrations to design creative solutions that connect Front with customers' technology ecosystems and existing tools. As Front evolves its AI-powered customer service capabilities, you will identify where AI can deliver meaningful business value and clearly articulate the associated considerations and limitations to both technical and executive stakeholders. You will lead hands-on proofs of concept that demonstrate real-world impact and validate feasibility, performance, and business outcomes for high-value opportunities. This role requires you to move seamlessly between technical depth, business value, and executive-level communication while thriving in ambiguous and complex environments. You will raise the technical bar for the organization by partnering with cross-functional teams and mentoring peers when appropriate.
Key facts
What you'll do
- Partner with Account Executives on strategic opportunities, owning the technical strategy required to navigate and close complex enterprise deals.
- Lead technical discovery to understand customer objectives, architecture, workflows, integrations, security requirements, and technical constraints.
- Translate complex requirements into thoughtful solutions using Front's AI capabilities, APIs, integrations, automation, and broader platform.
- Design and deliver tailored product demonstrations that connect Front's capabilities to customer use cases and measurable business outcomes.
- Position Front's AI-powered customer service capabilities with technical and executive audiences, clearly communicating value, considerations, and limitations.
- Architect and lead hands-on AI proofs of concept and technical evaluations, defining success criteria and validating performance, feasibility, and business impact.
- Serve as the technical lead for pilots and evaluations, managing technical dependencies, troubleshooting challenges, and ensuring successful outcomes.
- Develop deep expertise in Front's APIs and extensibility platform to design creative integrations with customers' existing systems and applications.
- Build credibility with Engineering, IT, Security, Operations, and Architecture teams while effectively communicating technical concepts and business value to C-level executives.
- Partner with Product and Engineering to bring customer insights into product discussions and influence Front's roadmap based on real-world feedback.
- Identify reusable technical patterns, demonstrations, and best practices that improve the effectiveness of the broader Solutions and Sales organizations.
- Act as a senior technical voice in the field, raising the technical bar and mentoring other team members when appropriate.
Requirements
You must bring 7+ years of experience in Solutions Engineering, Sales Engineering, Solutions Architecture, or a similar customer-facing technical role, ideally within enterprise SaaS. You have proven success partnering with sales teams to navigate and win complex enterprise opportunities through strong collaboration and technical ownership. You demonstrate strong experience designing and demonstrating solutions in live, high-stakes environments while articulating clear business value to executive stakeholders. You have a track record of managing complex technical discovery and translating intricate customer requirements into coherent, actionable solution designs. You are skilled in architecting and leading hands-on proofs of concept, defining clear success criteria, and validating performance, feasibility, and business impact for prospective implementations. You develop deep expertise in platform APIs, extensibility models, and integration patterns to connect software ecosystems and support scalable customer workflows. You build credibility with cross-functional technical and business teams, including Engineering, IT, Security, Operations, and Architecture, while communicating effectively with both technical practitioners and C-level audiences. You partner closely with Product and Engineering to surface customer insights and influence product direction based on real-world feedback and emerging needs. You are comfortable operating in ambiguous, fast-paced environments, balancing multiple priorities, and maintaining rigorous standards for solution quality and customer outcomes. You communicate clearly and persuasively, aligning technical capabilities with business objectives and demonstrating how modern workflows and automation drive measurable value.