Senior Value Engineer
Job description
About the role
Freshworks is hiring a Senior Value Engineer to join their growing team in London. This role focuses on helping customers understand and realize the full value of Freshworks products through technical demonstrations and strategic guidance. The Senior Value Engineer works closely with sales teams and customer stakeholders to ensure successful product adoption and long-term engagement. You will serve as a trusted advisor, translating complex business needs into practical, actionable solutions using the Freshworks platform. This position plays a critical part in the customer journey, from initial discovery through ongoing expansion and renewal. The Senior Value Engineer is expected to develop deep product expertise and use that knowledge to drive meaningful conversations with prospects and existing customers alike.
Key facts
What you'll do
Conduct live product demonstrations that showcase how Freshworks solutions address specific customer challenges and workflows.
Collaborate with account executives and sales professionals to develop tailored value propositions for prospective clients.
Create and deliver customized presentations that highlight the functional capabilities and business impact of the platform.
Work alongside customer teams during implementation phases to ensure smooth onboarding and effective configuration.
Gather detailed requirements from stakeholders and translate them into clear technical scopes for the delivery team.
Build and maintain proof-of-concept environments that allow prospects to test features in their own context.
Produce written materials such as case studies, white papers, and ROI analyses that support the sales cycle.
Participate in customer review meetings to gather feedback and identify opportunities for expanding product usage.
Coordinate with product and engineering teams to communicate customer insights and feature requests.
Travel occasionally to client sites or industry events to represent Freshworks and strengthen relationships.
Support the development of value-based selling materials that differentiate Freshworks from competitors in the market.
Monitor customer satisfaction metrics and usage patterns to identify opportunities for product expansion and upselling.
Requirements
Demonstrated experience in a customer-facing technical role such as solutions consulting, pre-sales engineering, or value engineering.
Strong understanding of SaaS platforms and the ability to quickly learn new software products and features.
Excellent written and verbal communication skills with the capacity to present to both technical and executive audiences.
Ability to manage multiple customer engagements simultaneously while maintaining attention to detail and quality.
A bachelor's degree or equivalent practical experience in a relevant technical or business discipline.
Comfort with frequent travel and the flexibility to adapt to different customer environments and time zones.
Self-motivated approach to building relationships and driving outcomes in a fast-paced sales environment.
Experience working within a team that spans sales, product, and customer success functions.
Proven ability to communicate technical concepts in a clear and accessible manner to non-technical audiences.
Strong organizational skills and the ability to manage a pipeline of multiple customer evaluations and demonstrations.
Nice to have
Prior experience working with Freshworks products or a comparable customer engagement software suite in a similar capacity.
Background in a specific industry vertical such as financial services, healthcare, or technology sectors.
Familiarity with data visualization and reporting tools that help quantify business value for stakeholders and decision-makers.
Relevant certifications in sales engineering, customer success, or platform-specific methodologies that demonstrate continued professional development.
Skills & tools
Proficiency in delivering live demos and guided walkthroughs to audiences of varying technical depth.
Experience with CRM systems and sales enablement platforms used to track customer engagement and pipeline.
Ability to create compelling slide decks, one-pagers, and other collateral that communicate technical value clearly.
Strong analytical skills for interpreting customer data and identifying patterns that inform the sales strategy.
Familiarity with cloud-based software deployment models and integration concepts relevant to enterprise environments.
Knowledge of ROI calculation frameworks and value-based selling methodologies applied in B2B software contexts.
Familiarity with data analytics dashboards and reporting tools used to measure customer success metrics.
Understanding of integration architectures and API concepts that enable connections between Freshworks and third-party systems.
Practical notes
This is a full-time position based in the London office with regular in-person collaboration expected.
The hiring process includes multiple rounds of interviews with both the sales leadership and technical teams.
Candidates should be prepared to discuss specific examples of how they have driven customer adoption and expansion.
Freshworks offers a structured onboarding program to help new hires become proficient with the product suite and internal tools.
The role requires a willingness to travel domestically and internationally as customer needs dictate.
Freshworks maintains a collaborative culture where cross-functional teamwork and continuous learning are encouraged.
About the company
Freshworks provides business software for customer support, IT service management, CRM, and marketing automation. Founded by Girish Mathrubootham and Shan Krishnasamy in Chennai, India in 2010, Freshworks went public on NASDAQ in September 2021.