Director, Internal Audit

About the role

The Director of Internal Audit will architect and lead a high-impact internal audit function dedicated to protecting and enhancing Five9's financial integrity and operational resilience. This role owns the end-to-end management of a risk-based internal audit plan that rigorously evaluates financial reporting, business process controls, and IT general controls across the cloud contact center ecosystem. You will act as an independent and objective assurance partner, providing critical insights and pragmatic consulting to strengthen governance and control environments at every level of the organization. Success in this position requires a leader who can translate complex regulatory and operational landscapes into clear, board-ready narratives while maintaining deep technical rigor. You will build strategic partnerships with Audit, Compliance, Legal, Risk, and Technology teams to ensure comprehensive coverage of enterprise risk without overlap or gaps. The role demands a forward-looking mindset, anticipating emerging threats in cloud software delivery and data governance, and translating those into proactive audit strategies. You will be expected to operate with comfort at both the strategic C-suite level and the granular detail level of testing procedures.

Key facts

What you'll do

Develop and execute a risk-based internal audit plan that prioritizes financial reporting risk, business process integrity, and IT control effectiveness across global operations.

Provide independent assurance on the design and operating effectiveness of key controls supporting SOX compliance and other regulatory requirements.

Partner with Enterprise Risk Management to integrate risk intelligence into audit planning and elevate the organization's risk management maturity.

Lead investigations into specific financial, operational, and compliance issues, delivering fact-based analysis and actionable recommendations to leadership.

Coordinate closely with external auditors, ensuring timely access to workpapers and leveraging external assurance to optimize internal audit coverage.

Evaluate and monitor controls over financial reporting processes, including transaction initiation, authorization, recording, and reconciliation across systems.

Assess the effectiveness of IT general controls, including access management, change management, system security, and data integrity within cloud platforms.

Build and mentor a high-performing internal audit team, promoting professional growth, quality delivery, and a culture of ethical accountability.

Establish clear scope boundaries and collaborative frameworks with adjacent functions such as Technology Compliance, Information Security, and Legal/Risk.

Maintain ongoing awareness of evolving regulatory expectations and industry best practices relevant to cloud-based software providers and global operations.

Translate technical audit findings into concise, business-oriented insights that support informed decision-making by the Board and executive leadership.

Serve as a key advisor to the Audit Committee, communicating performance, risk exposure, and control effectiveness in a transparent and timely manner.

Contribute to the continuous improvement of internal audit methodologies, leveraging data analytics and process mapping to enhance efficiency and insight depth.

Ensure consistent documentation of audit procedures, evidence, and conclusions to support reproducibility, knowledge transfer, and regulatory inquiries.

Requirements

Possess a Bachelor's degree in Accounting, Finance, Business Administration, or a related field; a Master's degree or CPA certification is strongly preferred.

Demonstrate a minimum of ten years of progressively responsible experience in internal audit, financial controls, or risk management, with at least three years in a leadership role managing a team.

Show proven expertise in evaluating and testing internal controls over financial reporting, including direct experience with Sarbanes-Oxley compliance activities.

Bring substantial experience conducting financial, operational, and IT audits within complex, multi-systems, and cloud-based environments.

Exhibit advanced proficiency in auditing complex financial processes and systems, including general ledger, revenue recognition, fixed assets, and intercompany transactions.

Possess strong working knowledge of IT controls frameworks such as COBIT or ITIL, and experience assessing identity and access management, system security, and change management practices.

Show exceptional written and verbal communication skills, with the ability to present to boards, senior executives, and cross-functional stakeholders at all organizational levels.

Demonstrate sound judgment, integrity, and the ability to maintain strict confidentiality in handling sensitive financial and operational information.

Nice to have

Experience in regulated industries or environments with significant compliance requirements is preferred.

Familiarity with cloud-based technology platforms and modern contact center ecosystems is advantageous.

Knowledge of risk management frameworks such as COSO or ISO is a plus.

Experience with data analytics tools and techniques to support audit testing and insight generation.

Practical notes

This is a full-time position based in the United States with remote work arrangements.

Candidates must be authorized to work in the United States without sponsorship requirements at this time.