Commercial Sales Account Director

About the role

You will establish yourself as a trusted advisor to drive new revenue opportunities for Five9's products and services within a defined set of existing accounts. This role requires you to cultivate strong relationships with existing customers to understand their business needs and challenges on an ongoing basis. You must be a self-starter with a closer mentality who ensures customer retention while managing relationships and driving new business. As a business athlete, you will be assertive, nimble, and intelligent, with the ability and willingness to close a mix of complex sales cycles. You will also maintain the more day-to-day transactional business for these clearly defined customers already doing business with Five9. This is a hunting role for which you hold a hunting license within your assigned accounts.

Key facts

What you'll do

Develop and drive revenue within a specified region or list of named accounts to support company growth targets.

Generate business opportunities through professional networking and disciplined cold-calling to expand the customer base.

Establish early credibility and cultivate strong relationships with existing customers to deeply understand their evolving business needs and challenges.

Collaborate with the Five9 team to develop a comprehensive sales strategy that leverages the wide range of talent in the marketplace.

Identify growth opportunities by uncovering other divisions within your customer's organization and developing tailored approaches to capitalize on them.

Proactively identify opportunities to upsell additional Five9 products or services to existing customers to maximize account value.

Develop and present compelling proposals that showcase the value of expanding their engagement with Five9 and highlight AI offerings.

Utilize a strong focus on Five9's AI offerings to improve efficiency in the Contact Center and differentiate solutions in conversations.

Stay informed about industry trends, market dynamics, and competitor activities to position Five9 as a leader and effectively differentiate our offerings.

Own the sales cycle from lead generation to closure and maintain account and opportunity forecasting within our internal forecasting system (SFDC).

Ensure 100 percent customer satisfaction and retention throughout the Implementation and Support experience for assigned accounts.

Create and drive campaigns and lead generation initiatives via networking, associations, and other channels to build brand awareness.

Meet and exceed all quarterly and annual sales quotas through consistent execution of the sales strategy.

Self-generate leads using personal connections, referral partners, and regional networking events to sustain a robust pipeline.

Develop a business plan and present it during quarterly review sessions to align stakeholders and track progress.

Requirements

Minimum of 5 years of successful experience in sales, with a track record of exceeding targets.

Preferably in the CCaaS and or SaaS with agent count of 100 to 3,000.

Be able to work independently and as part of a team in a fast pace rapid change environment.

Success selling at the C level to executive stakeholders.

Documented track record of sales excellence.

A proven sales hunter and closer who can manage a mix of complex and transactional business.

Strong ability to build trust and credibility with C-level decision makers.

Exceptional communication and presentation skills to articulate value and drive consensus.

Practical notes

This role operates within the parameters defined in the source text, and the candidate must adhere to the specified engagement model and location requirements. The position is based in San Francisco, California, and follows a hybrid work arrangement. The successful candidate will be expected to maintain a high level of professionalism and results orientation while working in a dynamic and evolving marketplace. The ability to adapt to changing priorities and manage multiple initiatives simultaneously is essential. You will be held to the highest standards of integrity and performance as you represent the Five9 brand in all customer interactions. The focus on customer satisfaction and retention is paramount, ensuring that the implementation and support experience meets or exceeds expectations for every account. You will leverage your network and regional events to generate new opportunities while staying informed on competitive moves. Forecasting accuracy and pipeline management will be critical to your success in this role.