Developer Success Engineer

About the role

This role manages the full customer journey after sale for Finch users. The position converts technical needs into product understanding and shapes data integration practices. Outcomes include higher adoption, smoother workflows, and stronger usage of employment data.

Software engineers turn product ideas into working code. Engineers work in small teams, review each other's work, and ship in small batches. Most teams follow agile practices such as sprints and daily standups. Engineers also write tests, fix bugs, and improve performance. The field values clear communication as much as technical skill. Engineers spend part of every week on planning, code review, and debugging, not just writing new code. The ability to explain a technical decision in plain words separates strong engineers from the rest.

Key facts

What you'll do

Employment data flows mature through ongoing assessment and refinement after initial setup. Teams evaluate architecture to surface friction points and reveal new employment workflows. Feedback from the field feeds into Engineering and Product roadmaps for the employment data ecosystem. Methodologies for customer engagement are created and shared to guide the evolution of employment data practices. Insights from customer interactions expand developer resources and improve documentation and guidance.

Requirements

Curiosity and holistic thinking drive work from initial concept to completed implementation across employment data. Drive and ownership move work forward across teams with diverse perspectives and backgrounds. Diverse professional experiences are welcome, and assumptions about employment data are challenged when handling sensitive information. Security and privacy practices are the highest priority in every interaction with employment data.

Practical notes

The role operates across San Francisco and New York City. As a Series B company, the team emphasizes velocity, empathy, and diverse perspectives. Typical interview steps

Hiring for engineering roles usually starts with a recruiter screen, followed by one or two technical rounds. Candidates often solve a coding problem, discuss past projects, and answer system design questions. Some loops include a take-home task. Final rounds typically cover team fit and give candidates a chance to ask questions. Interviewers look for how you break down an unfamiliar problem, not just whether you reach the answer. Practicing a few problems aloud and reviewing your own past projects are the best preparation.

Good to know

Employment data infrastructure supports how organizations manage workforces and related information. Security and privacy are central when handling sensitive employment records and regulatory details. Professionals in this role connect customers, product teams, and engineering groups. Problem solving addresses global workforce challenges and evolving rules in employment data. The role relies on developer resources and architectural assessments to guide integration strategies.

Questions to ask

Good questions to ask the employer in the interview: what does success look like in the first six months, how is the team structured, what is the current biggest challenge, and how are decisions made. Asking about growth paths and the review process is also well received. Employers expect questions, and good ones show preparation.

Career growth

Engineering careers usually progress from individual contributor to senior, staff, and principal levels. Some engineers move into management and lead teams of five to twenty people. Others stay on the technical track. Growth follows demonstrated impact, not tenure alone. A typical engineering ladder has clear levels with defined expectations for scope, quality, and mentorship. Moving up usually requires owning outcomes end to end rather than completing assigned tickets.

About the company

We are on a mission to revolutionize employment by building the infrastructure that powers every facet of work. To do this, we're looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self-starters, and determined to drive ideas from inception through to completion.