Credit Controller - Fixed term Contract

About the role

The hire owns the end-to-end credit management process ensuring the Financial Times maintains healthy cash flow and minimizes financial risk. They will conduct detailed credit investigations for new and existing customers to determine appropriate credit limits. The role involves driving timely cash collection while managing credit exposure within approved limits. They will resolve customer disputes and queries efficiently to support prompt payment. The hire will initiate and manage escalations for high-risk accounts including recommendations for credit suspension. They will maintain strict compliance with financial controls and audit requirements. Collaboration with Sales, Finance, and Commercial teams provides clear visibility of risk and performance.

Key facts

What you'll do

• Conduct credit investigations for new and existing customers, recommending and maintaining appropriate credit limits aligned with risk assessments and company policies.
• Monitor customer accounts to manage credit exposure, identify early risk indicators, and take proactive actions to mitigate potential delinquency.
• Drive timely and consistent cash collection by executing defined strategies and ensuring customer invoices are accurately submitted and communicated on time.
• Manage credit holds and review/approve orders or bookings based on credit policies and risk evaluation.
• Initiate and manage escalations for high-risk or non-performing accounts, including recommending credit suspension where necessary.
• Resolve customer disputes and queries efficiently to support timely payment and minimize rework.
• Ensure all disputes, adjustments, and write-offs are properly reviewed, documented, and approved in compliance with controls and policies.
• Perform daily cash receipt reviews to ensure accurate and timely application of payments, supported by valid documentation and reason codes.
• Maintain accurate and up-to-date customer master data, including credit limits, payment terms, and account status.
• Prepare and participate in regular debt reviews, providing insights on risks, trends, and actionable plans to improve portfolio quality.
• Support month-end close by ensuring timely resolution of disputes, accurate cash application, and clear identification of risks and adjustments.
• Ensure compliance with financial controls, company policies, and audit requirements, maintaining complete and accurate documentation.
• Maintain accurate records of collection activities, customer communications, and payment commitments to ensure accountability and follow-through.
• Collaborate with Sales, Finance, and Commercial teams to resolve issues, align on credit risk, and support business decisions.
• Drive continuous improvement by identifying root causes, recommending process enhancements, and supporting efficiency, automation, and workload prioritization.

Requirements

• Bachelor's Degree in Accountancy, Finance, or any related business discipline is required. A Certified Public Accountant (CPA) or equivalent professional certification is an advantage but not mandatory.
• Minimum of three (3) years of progressive experience in Credit Management, Credit Controllership, Accounts Receivable, Order-to-Cash (OTC), or Business-to-Business (B2B) Collections.
• Experience in a global shared services environment or multinational organization is highly preferred.
• Familiarity with ERP systems such as Oracle, and tools/platforms such as Salesforce, Adbook, Archimedes, or other Customer Relationship Management (CRM) systems is an advantage.
• Strong working knowledge of financial systems, reporting tools, and data analysis is preferred.
• Takes ownership of portfolio performance, consistently delivering against cash collection, overdue reduction, and credit risk targets.
• Consistently ensures accuracy, completeness, and integrity of financial data, customer records, and transactions.
• Applies strong control awareness to prevent errors, ensure compliance, and maintain audit-ready documentation at all times.
• Communicates clearly, confidently, and professionally with customers and internal stakeholders.
• Delivers consistent, professional credit management support that builds trust with customers, Sales, and Finance teams.
• Applies strong analytical skills to assess credit risk, interpret aging trends, and identify early warning signs of delinquency or exposure.
• Uses data-driven insights to support proactive decision-making and minimize financial risk.
• Demonstrates resilience and adaptability in a fast-paced, dynamic environment.
• Ensures adherence to company policies, internal controls, and regulatory requirements.
• Maintains confidentiality and handles sensitive financial information with integrity.
• Collaborates effectively with cross-functional teams to resolve issues and align on strategic objectives.
• Remains committed to continuous learning and process improvement initiatives.
• Ensures timely follow-up on outstanding items and escalations to safeguard company interests.

Practical notes

• Location in Manila implies local work requirements and standard business hours.
• Engagement is structured as a fixed-term contract.
• Compliance with FT financial controls and audit standards is mandatory.
• Accurate and timely documentation is essential for audit readiness.
• Collaboration across Finance, Sales, and Commercial teams is required for success.
• The role supports month-end close activities and cash application accuracy.
• Continuous improvement and process ownership are expected as part of daily responsibilities.
• Adherence to company policies and regulatory requirements is non-negotiable.
• The candidate must manage credit risk within approved limits and escalate appropriately.
• Effective communication with both internal and external stakeholders is a core requirement.
• The position requires strong analytical capability to interpret financial data and trends.
• The hire will maintain customer master data integrity as a key ongoing duty.
• Participation in debt reviews and risk assessments is a regular part of the role.
• The successful candidate will contribute to efficient order-to-cash cycle performance.
• The role requires proactive identification of early risk indicators and timely intervention.
• Documentation of all disputes, adjustments, and write-offs must be complete and compliant.
• The position reports into the Credit Management function and works closely with Finance leadership.
• The candidate must demonstrate experience in a multinational or global shared services context.
• Familiarity with CRM and financial systems is advantageous for daily operations.
• The role involves regular interaction with Sales and Commercial teams to align on credit decisions.
• The fixed-term nature of the role offers an opportunity for focused impact within a defined period.
• The candidate must ensure timely cash application and reconciliation during month-end close.
• Ownership of credit limit reviews and adjustments is part of the ongoing responsibilities.
• The role requires balancing customer relationships with strict credit risk management.
• The hire will support organizational goals around cash flow optimization and financial discipline.
• Consistent adherence to policies and controls ensures the integrity of the credit management process.
• The candidate will provide insights and recommendations based on portfolio risk analysis.
• Proactive issue resolution minimizes disruptions and supports commercial growth.
• The role contributes to the overall financial health and stability of the organization.
• Strong ownership of credit risk indicators helps protect the company from potential exposure.
• The position requires detailed investigation of credits to ensure informed decision-making.
• The candidate will support sustainable growth through disciplined credit management practices.
• Regular participation in debt reviews ensures continuous portfolio health assessment.
• The role demands high attention to detail to prevent errors and ensure compliance.
• The candidate will maintain accurate records to support audits and management reporting.
• Effective escalation management protects the company's interests and minimizes losses.
• The role requires a balance of analytical rigor and commercial awareness.
• The fixed-term contract allows for dedicated focus on critical credit management initiatives.
• The candidate will ensure all documentation aligns with internal and external audit requirements.
• The role supports the Finance team in maintaining robust financial controls.
• The candidate will apply problem-solving skills to resolve complex credit issues.
• The position demands ownership of credit outcomes and delivery against key metrics.
• The role ensures timely communication of credit risks to internal stakeholders.
• The candidate will uphold the highest standards of integrity in managing financial data.
• The position offers the chance to build a impactful career in a leading global news organization.
• The role requires resilience and adaptability to manage competing priorities in a dynamic environment.
• The candidate will contribute to improved forecasting and risk management through accurate data analysis.
• The position supports the broader mission of the Financial Times in delivering quality journalism.
• The role ensures disciplined execution of credit policies across all customer accounts.
• The candidate will maintain strong working relationships across cross-functional teams.
• The fixed-term engagement provides an opportunity to deliver measurable impact in credit management.
• The role requires a proactive approach to identifying and mitigating credit risks.
• The candidate will support the achievement of cash collection targets set by Finance leadership.
• The position ensures compliance with regulatory requirements and internal policies.
• The role contributes to the accuracy and reliability of financial reporting.
• The candidate will demonstrate strong ownership of credit processes and outcomes.
• The position supports the optimization of the order-to-cash cycle.
• The role requires effective prioritization and management of multiple customer accounts.
• The candidate will provide clear and professional communication to customers and internal stakeholders.
• The fixed-term nature of the role allows for dedicated focus on specific credit initiatives.
• The position ensures rigorous monitoring of credit exposure and timely intervention when required.
• The candidate will support the Finance team in maintaining sound credit policies.
• The role contributes to the reduction of overdue receivables and improvement of cash flow.
• The position requires a methodical approach to credit investigations and risk assessments.
• The candidate will uphold the Financial Times' standards of accuracy and integrity in all credit management activities.
• The role supports collaboration across Sales, Finance, and Commercial teams for business success.
• The fixed-term contract offers an opportunity to make a significant contribution to financial discipline.
• The candidate will ensure robust documentation for audit and compliance purposes.
• The position requires strong analytical skills to interpret data and drive informed decisions.
• The role supports the overall financial health and sustainability of the organization.
• The candidate will demonstrate accountability for credit outcomes and portfolio performance.
• The position ensures alignment with company policies and risk management frameworks.
• The role contributes to enhanced stakeholder trust through reliable credit management practices.
• The candidate will support continuous improvement in credit processes and controls.
• The fixed-term engagement provides a platform for focused contributions to cas