Senior AI Deployment Consultant

About the role

Fin is seeking a highly experienced professional to lead the deployment of our AI Customer Agent, Fin, for our most significant clients. This role involves managing complex implementation projects from start to finish, ensuring that clients successfully integrate our AI solutions into their operations. The ideal candidate will serve as a trusted advisor, coordinating between clients and internal teams to deliver tailored deployment strategies that maximize value. The position requires a strong technical background, excellent project management skills, and the ability to communicate effectively with both technical and executive stakeholders. The successful candidate will play a key role in ensuring client satisfaction and driving the adoption of our AI platform, contributing to the overall growth and success of Fin's deployment services.

Key facts

What you'll do

• Lead the end-to-end implementation process for major clients, overseeing all phases from initial planning to final deployment, ensuring projects are completed on time and within scope.
• Establish clear project parameters, success metrics, and schedules that align with each client's specific objectives and operational needs.
• Act as the primary point of contact for clients during the deployment phase, managing ongoing communication, setting expectations, and addressing any issues that arise.
• Collaborate closely with internal teams including Sales, Customer Success, Engineering, and Product to develop and execute customized deployment plans tailored to each client's environment.
• Conduct detailed workshops with clients to understand their complex requirements, workflows, and technical infrastructure, translating these insights into practical technical and project plans.
• Configure Fin's platform features and functionalities to meet client needs, with support from Forward Deployed Engineers for advanced technical configurations and integrations.
• Coordinate technical activities such as system integrations, data transfers, API configurations, and security assessments to ensure seamless deployment.
• Monitor key performance indicators (KPIs) for both clients and Fin, proactively identifying and resolving issues to guarantee positive outcomes and client satisfaction.
• Gather client feedback throughout the deployment process and share insights with Product and R&D teams to inform future product development and enhancements.
• Contribute to the refinement of deployment methodologies, best practices, and documentation to improve efficiency and consistency across projects.
• Provide training and support to clients post-deployment to ensure successful adoption and ongoing utilization of Fin's AI solutions.
• Maintain detailed project documentation, including plans, status reports, and post-implementation reviews, to support continuous improvement and knowledge sharing.
• Stay informed about industry trends, emerging technologies, and best practices in AI deployment to bring innovative ideas into client projects.
• Assist in developing case studies and success stories to showcase client achievements and promote Fin's deployment capabilities.
• Support the sales team during pre-sales activities by providing technical insights and demonstrating deployment capabilities when required.

Requirements

• Minimum of 6 years of experience in client-facing implementation, deployment, or professional services roles, preferably within SaaS or AI companies.
• Proven ability to manage large, complex projects with multiple stakeholders and workstreams, demonstrating strong organizational skills.
• Solid technical understanding, comfortable with configuring software platforms, discussing APIs, data flows, and system integrations.
• Experience working with cross-functional teams to develop and execute deployment strategies.
• Excellent communication skills, with the ability to build strong relationships with clients and internal teams at all levels, including technical and executive audiences.
• Strong analytical and problem-solving skills, capable of troubleshooting technical issues and devising effective solutions.
• Proactive and detail-oriented approach to project management, with the ability to prioritize tasks effectively.
• Resilient and adaptable, able to thrive in a fast-paced, dynamic environment with changing client needs and project scopes.
• Ability to work independently and collaboratively, demonstrating leadership and initiative.
• Fluency in English, both written and spoken.

Nice to have

• Prior experience implementing or configuring platforms such as Intercom, Zendesk, or Salesforce.
• Knowledge of AI technologies and how they integrate with customer support or CRM platforms.
• Familiarity with cloud services and data security standards relevant to enterprise deployments.
• Experience working in a regulated environment or with compliance standards such as GDPR or ITAR.
• Certification in project management methodologies such as PMP or Agile.

Skills & tools

• SaaS platforms and cloud-based solutions
• AI technologies and applications
• Project management tools (e.g., Jira, Asana, MS Project)
• APIs and data integration techniques
• Data flows and security protocols
• Workshop facilitation and client training
• Documentation and reporting tools

Practical notes

• Hybrid work policy: Employees are expected to be in the Dublin office at least three days per week to facilitate collaboration and client engagement.
• Benefits include a competitive salary and equity package, daily catered lunches, and regular salary reviews to reward performance.
• The company provides access to AI tools to support your work and professional development.
• Fin offers a comprehensive pension scheme, life assurance, and health and dental insurance to support your well-being.
• Flexible paid time off allows you to manage work-life balance effectively.
• Paid parental leave policies are in place to support employees during important life events.
• The company promotes a Cycle-to-Work Scheme to encourage sustainable commuting options.
• Standard issue MacBooks are provided, with Windows options available for specific roles requiring such setups.
• The role involves on-site work at our Dublin office; remote work arrangements are not applicable unless explicitly stated.
• The position offers an exciting opportunity to work at the forefront of AI deployment, engaging with innovative clients and cutting-edge technologies.
• You will be part of a dynamic team dedicated to delivering impactful AI solutions and shaping the future of customer engagement through technology.