Product Manager - Oakland, CA

About the role

In this position, you will be responsible for managing a specific product area within our platform, focusing on developing features, workflows, and capabilities that enhance user experience and operational efficiency. Your role involves understanding customer needs, translating insights into clear requirements, and collaborating closely with Engineering and Design teams to deliver impactful solutions. You will also monitor product performance, analyze data, and iterate on features to ensure continuous improvement. This role offers an exciting opportunity to influence the direction of our platform and contribute to Fictiv's growth by driving product excellence and customer satisfaction.

Key facts

What you'll do

• Develop a comprehensive understanding of customer needs, pain points, and operational contexts related to your product area by engaging with users, stakeholders, and internal teams.
• Conduct research and synthesize feedback from various sources, including customer interviews, support tickets, and operational data, to identify key issues and opportunities for improvement.
• Collaborate with cross-functional teams such as Engineering, Design, Customer Support, and Operations to identify opportunities for workflow enhancements, friction reduction, and feature development.
• Monitor the performance of your product area by tracking relevant metrics, analyzing trends, and identifying areas where improvements can lead to increased efficiency or customer satisfaction.
• Contribute to the development of the product roadmap by translating strategic goals into specific projects, features, and requirements that align with business priorities.
• Create and maintain a framework for tracking key performance indicators (KPIs) and metrics that measure the success and impact of your initiatives, ensuring data-driven decision-making.
• Build compelling business cases for new features or improvements, clearly articulating customer value, expected outcomes, and resource requirements to gain stakeholder buy-in.
• Draft detailed requirements, user stories, and acceptance criteria for roadmap items, ensuring clarity and feasibility for Engineering and Design teams to execute effectively.
• Assess potential trade-offs, risks, and dependencies associated with project scope and sequencing, collaborating with teams to find practical and timely solutions.
• Foster strong relationships with cross-functional teams through regular communication, meetings, and updates, ensuring alignment on priorities and expectations.
• Lead project planning sessions, prioritize tasks, and facilitate discussions to ensure all team members understand project scope and deliverables.
• Keep stakeholders informed about project status, milestones, and potential risks, proactively addressing issues to prevent delays or misalignment.
• Coordinate product launches by working with Marketing, Customer Support, and Operations to ensure readiness, proper communication, and smooth deployment.
• Analyze post-launch metrics and user feedback to evaluate the impact of new features or changes, informing future iterations and roadmap adjustments.
• Travel up to 10% annually for team collaboration, customer research, or stakeholder meetings, supporting ongoing alignment and understanding of customer needs.

Requirements

• 2-4 years of experience in product management, preferably within B2B software, e-commerce, or platform environments.
• Proven experience managing a defined product area from initial discovery through to delivery, including drafting detailed requirements and tracking outcomes.
• Familiarity with Agile development processes and working closely with Engineering and Design teams to deliver features on time and within scope.
• Strong ability to build relationships with cross-functional stakeholders, gaining credibility through effective communication and collaboration.
• Experience utilizing customer insights, operational data, and metrics to prioritize features, evaluate changes, and measure success.
• Knowledge of defining, monitoring, and analyzing product metrics, including leading indicators and business outcomes, to inform decision-making.
• Ability to synthesize complex information into clear, actionable requirements and communicate effectively across teams.
• Strong organizational skills to manage multiple projects, deadlines, and stakeholder expectations simultaneously.
• Demonstrated problem-solving skills, with the ability to assess trade-offs and develop practical solutions.
• Experience working in a fast-paced environment with a focus on continuous improvement and customer satisfaction.

Nice to have

• Experience working in the manufacturing industry or with digital platform solutions.
• Familiarity with project management and collaboration tools such as JIRA, Confluence, or similar software.
• Knowledge of the ITAR (International Traffic in Arms Regulations) compliance requirements, as relevant to the role.

Skills & tools

• Proficiency in Agile methodologies and project management tools.
• Strong analytical skills for interpreting data, tracking metrics, and making data-driven decisions.
• Excellent written and verbal communication skills to articulate requirements, updates, and strategic insights.
• Ability to work collaboratively across teams and influence stakeholders at all levels.
• Familiarity with customer research techniques and feedback analysis.

Practical notes

• This role does not require visa sponsorship.
• Benefits include health insurance, retirement plans, and opportunities for professional development.
• The position is based on-site at our Oakland, CA office, and the role involves on-site work.
• Applications will be accepted until the position is filled, so early application is encouraged.
• Occasional travel up to 10% annually may be required for team meetings or customer research activities.

About the company

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster Fictiv exists
to help product innovators create. Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U. S..