Middle Support Engineer

About the role

In this position, you will provide essential support to a client in the defense industry, specializing in the production of advanced equipment and radio-electronic devices. As a member of a dynamic IT administration team, your primary focus will be on improving operational efficiency and ensuring technical support.

Key facts

What you'll do

• Address and resolve escalated technical challenges related to software, workstations, networks, and internal IT infrastructures.
• Diagnose and repair hardware issues, including the replacement and upgrading of components in PCs and laptops.
• Set up and maintain various peripheral devices, such as multifunction printers, scanners, label printers, and mobile devices.
• Install, configure, and provide ongoing support for both standard and specialized software applications.
• Prepare new workstations for incoming employees, which involves automated operating system deployment and software installation tailored to user roles.
• Oversee the inventory of IT equipment, which includes receiving, issuing, tracking, and managing transfer documentation.
• Collect technical data, logs, and diagnostic results to facilitate escalation to other technical teams when necessary.
• Collaborate with team members to enhance overall IT support processes and contribute to continuous improvement initiatives.
• Maintain documentation of technical procedures and solutions to build a knowledge base for future reference.
• Assist in training new team members and providing guidance on best practices in IT support.
• Participate in regular team meetings to discuss ongoing projects, challenges, and strategies for improving service delivery.
• Stay updated on the latest technology trends and tools relevant to the IT support field.

Requirements

• Ability to diagnose network-related issues, effectively distinguishing between problems associated with PCs, switches, and routers, while utilizing various network diagnostic tools. Familiarity with fundamental network concepts, including protocols, web services, routing, DHCP, DNS, and VPN is essential.
• Proficient in installing and supporting operating systems such as Windows 10/11, macOS, and Linux, including troubleshooting and data recovery using command-line tools.
• Capable of troubleshooting software installations and addressing related issues, with a solid understanding of licensing models, client-server architectures, and cloud/SaaS principles.
• Experience in diagnosing hardware failures, identifying defects in components such as storage and memory, and performing tests and replacements in PCs, multifunction printers, and network devices.
• Preparedness for incident escalation by gathering logs, traces, error reports, and comprehensive descriptions of issues encountered.
• Advanced knowledge of Windows 10/11 Pro administration, including familiarity with registry settings, services, group policies, and access rights, as well as experience with macOS and Linux systems.
• Experience with user data migration and backup tools is highly desirable.
• Understanding of Active Directory at the client level, including domains, group policy applications, groups, and organizational units (OUs).
• Strong grasp of computer networking principles, including protocols, network classes, and services.
• Familiarity with client-server architecture and database connectivity concepts.
• Skills in configuring Android and iOS mobile devices for corporate environments, including the implementation of MDM profiles and email configurations.
• Experience with data recovery tools and familiarity with ServiceDesk systems.
• Knowledge of ITIL principles, including incident and equipment lifecycle management.
• Understanding of information security fundamentals, with experience in firewalls, access controls, antivirus solutions, data encryption, and access control systems.

Nice to have

• Prior experience with enterprise-level IT asset management systems would be advantageous.

Skills & tools

• Windows 10/11 Pro
• macOS
• Linux
• Active Directory
• ITIL
• ServiceDesk systems
• Mobile Device Management (MDM)
• Firewalls
• Antivirus solutions

Practical notes

• This position offers official employment status.
• Employees are entitled to 24 calendar days of annual leave per year.
• Medical insurance will be provided following the successful completion of the probationary period.
• Team members are encouraged to propose and implement innovative ideas to enhance processes.
• Opportunities for continuous professional development and skill enhancement are available.
• Military reservist deferment is possible for candidates with valid military documentation.

About the company

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