Fraud Officer

About the role

You will lead complex investigations into suspicious activity, applying a rigorous and disciplined methodology to detect, assess, and document potential financial crime exposures. This role requires you to challenge existing assumptions about risk patterns and propose innovative solutions that strengthen the integrity of our financial ecosystem. You will partner with internal stakeholders to translate evolving threats into actionable intelligence that protects our customers and reinforces trust in our brand. Your work will directly support EQ Bank's mission to ensure every Canadian can move money safely and confidently, every day. You will serve as a subject matter expert, providing clear guidance and oversight to help the organization navigate an increasingly complex criminal risk landscape. This position is built on a foundation of curiosity, accountability, and continuous improvement in fraud prevention and response. You will play a critical part in shaping the future of intelligent risk management within a challenger bank that values speed, clarity, and transparency. If you are motivated by impact and driven by data, this role offers the opportunity to own meaningful outcomes from end to end.

Key facts

What you'll do

Investigate and analyze suspicious transaction patterns across banking channels to identify indicators of fraud, money laundering, and other financial crimes.

Perform in-depth case assessments using intelligence-based techniques, documenting findings, decisions, and rationales in a clear and auditable format.

Develop and maintain detection logic, risk scoring models, and rule sets in collaboration with analytics and product teams to improve monitoring effectiveness.

Liaise with internal departments, including compliance, legal, and technology, to coordinate responses to emerging threats and ensure timely escalation.

Support the design and delivery of training materials that enhance fraud awareness and investigation skills across the organization.

Monitor and evaluate the performance of fraud controls, providing insights and recommendations based on trend analysis and outcome metrics.

Conduct interviews and gather evidence from internal and external sources to build comprehensive case narratives that inform decision-making.

Collaborate with third-party partners and law enforcement agencies when required, maintaining professionalism and adherence to regulatory expectations.

Maintain current knowledge of fraud typologies, regulatory obligations, and industry best practices through continuous learning and professional development.

Contribute to the ongoing refinement of EQ Bank's fraud program standards, ensuring alignment with strategic objectives and regulatory frameworks.

Provide subject matter expertise to guide the development of policies, procedures, and controls that mitigate fraud risk across all business lines.

Support the implementation of new tools and technologies that enhance the efficiency, accuracy, and scalability of fraud investigations.

Assist in preparing reports and summaries for internal and external stakeholders, balancing technical detail with clarity for diverse audiences.

Promote a culture of integrity and accountability by modeling ethical behavior and adherence to EQ Bank's values, policies, and standards in every investigation.

Requirements

You must hold Canadian citizenship or permanent residency to be considered for this role.

You possess a bachelor's degree or equivalent combination of education and relevant experience.

You have a minimum of three years of experience in fraud investigation, financial crime prevention, or a related risk discipline.

You demonstrate a strong understanding of anti-money laundering principles, know-your-customer frameworks, and suspicious transaction reporting requirements.

You are proficient in analyzing complex data sets and using investigative tools to identify patterns, anomalies, and potential indicators of fraud.

You have experience working with financial institutions, payment systems, or banking platforms.

You show a solid grasp of regulatory obligations, compliance standards, and the impact of fraud on financial institutions and customers.

You communicate effectively, both in writing and verbally, and can explain technical concepts to non-specialist stakeholders.

You are highly organized, able to manage multiple investigations simultaneously while maintaining attention to detail and accuracy.

You exhibit strong analytical and problem-solving skills, with the ability to assess risk, draw logical conclusions, and support decision-making.

You are comfortable working in a fast-paced environment and adapting to changing priorities, technologies, and regulatory expectations.

You collaborate well within cross-functional teams and are willing to share knowledge and mentor colleagues where appropriate.

You have access to reliable transportation to attend meetings or interviews in person within the Greater Toronto Area when necessary.

You are legally authorized to work in Canada and do not require employer sponsorship for this position at this time.

Nice to have

You have a background in law enforcement, regulatory bodies, or national security-related roles.

You hold professional certifications such as Certified Anti-Money Laundering Specialist (CAMS) or similar designations.

You have experience with fraud detection platforms, case management software, or data visualization tools.

You are familiar with emerging fraud risks in digital banking, e-commerce, or open banking environments.

You have a track record of process improvement or internal control enhancements in previous roles.

Practical notes

This is a full-time position based in Toronto with standard business hours.

No travel is required as part of this role.

Candidates must meet all requirements as stated in the eligibility criteria.

Applications will be reviewed on an ongoing basis until the role is filled.

Ensure your submission clearly demonstrates how your experience aligns with the outlined responsibilities and requirements.