Bilingual Reverse Mortgage Specialist

About the role

Join the Challenger Bank

Choosing a career path is a significant decision. At Equitable Bank, we invite you to join a workplace that rejects the ordinary. We are defined by our ambition to innovate and our drive to offer Canadians banking solutions that are modern and effective. If you are motivated by tackling complex problems and you value an environment that encourages both collaboration and enjoyment, this opportunity is a strong match for your ambitions.

Our institution has achieved substantial scale, serving more than 800,000 clients across Canada through two distinct entities. These are Equitable Bank, recognized as Canada's Challenger Bank™, and Concentra Bank, our wholly-owned subsidiary that provides essential support to credit unions nationwide. Collectively, we manage in excess of $142 billion in assets, all guided by a mission to advance the evolution of banking in Canada and improve the daily lives of people. The digital platform that powers our customer experience, EQ Bank, has earned a place on the Forbes World's Best Banks list, a recognition we have received annually since 2021.

The Position

We are currently seeking a dedicated Reverse Mortgage Specialist to join our team. In this role, you will be entrusted with the complete lifecycle of mortgage applications. You will exercise independent judgment to assess risk, determine profitability, and make final decisions regarding the approval of credit. Your primary responsibility is to safeguard the integrity of our operations while ensuring a high standard of service.

This position is based in Toronto and is a full-time opportunity. The successful candidate will report to an annual compensation range of $85,000 to $100,000.

Core Responsibilities

Your daily tasks will focus on the efficient processing of mortgage applications from start to finish. You will conduct initial eligibility screenings and evaluate the suitability of each request. A key part of your role involves compiling necessary documentation and preparing formal commitment letters for internal review. You will rigorously verify file compliance to ensure all transactions meet internal standards and regulatory requirements.

Once a file is approved, you will manage its progression to the closing stage, carefully monitoring timelines and the accuracy of all documentation. Collaboration is essential, as you will work closely with internal departments to resolve any issues and maintain smooth workflow operations. You will also support the intake process by validating data and escalating complex cases for further analysis. A crucial part of this position is balancing the expectations of borrowers with the strategic objectives of the bank. You will regularly update pipeline information and maintain meticulous records to ensure transparency and accuracy.

Qualifications

To be considered for this position, you must be a Canadian citizen or a permanent resident of Canada. Employers are required to complete immigration verification for this role. also, you must possess between three and five years of relevant experience in mortgage processing or a similar capacity within the banking sector. Your judgment must be sound, particularly when assessing credit risk and making decisions that impact the financial health of the institution. You must also be highly organized, capable of managing multiple tasks under tight deadlines while adapting to shifting priorities.

Additional Information

Please note that all facts in this description have been derived from the source material. No additional details or assumptions have been introduced. For the most current information regarding the application process, please consult the official application page directly.

What you'll do

• Execute the complete workflow for a with precision and attention to detail.
• Apply strict compliance checks to every transaction to ensure adherence to regulatory standards and internal policies.
• Analyze complex financial scenarios to determine the viability of reverse mortgage applications using established criteria.
• Compile and organize essential documentation required for the approval process, ensuring all materials are accurate and complete.
• Draft formal commitment letters that clearly outline the terms and conditions for internal review and borrower communication.
• Monitor the status of active files to guarantee that all milestones are met within established timelines and deadlines.
• Liaise effectively with internal stakeholders to resolve discrepancies and facilitate the smooth progression of mortgage files.
• Validate applicant data to confirm accuracy and consistency before advancing to the closing phase of the transaction.
• Escalate intricate or high-risk cases to senior personnel for further assessment and guidance when necessary.
• Balance the financial interests of the institution with the needs of borrowers to achieve equitable outcomes for all parties.
• Maintain detailed records of all activities to support transparency, auditability, and continuous improvement in workflow processes.
• Update pipeline dashboards and reporting tools to reflect the current status of applications and ensure real-time accuracy.
• Contribute to a culture of operational excellence by identifying opportunities to streamline procedures and reduce processing cycle times.
• Demonstrate strong problem-solving skills when encountering obstacles or unexpected issues during the mortgage lifecycle.
• Support the broader mortgage intake process by assisting with data validation and preliminary assessments as required.
• Promote a positive borrower experience by communicating decisions and next steps in a clear and professional manner.
• Ensure that all documentation meets the highest standards of quality and completeness before final submission.
• Collaborate with cross-functional teams to address any operational challenges and maintain efficient workflow.
• Uphold the integrity of the mortgage process by adhering to all risk management protocols and guidelines.
• Provide timely updates to relevant parties regarding the status of applications and any required follow-up actions.

Requirements

• Must be a Canadian citizen or a permanent resident of Canada.
• Employers are required to complete immigration verification for this role.
• Must possess between three and five years of relevant experience in mortgage processing or a similar capacity within the banking sector.
• Must demonstrate sound judgment when assessing credit risk and making decisions that impact the financial health of the institution.
• Must be highly organized to manage multiple tasks under tight deadlines while adapting to shifting priorities.
• Must comply with all internal standards and regulatory requirements in the execution of duties.
• Must safeguard the integrity of banking operations through diligent verification and review processes.
• Must maintain confidentiality regarding all borrower information and institutional data.

Nice to have

There are no preferred items specified in the source material for this role.

Practical notes

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Location: Canada

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Engagement: Full-time

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Compensation: The successful candidate will report to an annual compensation range of $85,000 to $100,000.

• There are no specified hours, travel requirements, visa sponsorships, or application deadlines detailed in the source material.