Solutions Architect

About the role

You will operate as a Solution Architect within the Animation vertical of the Unreal Engine Customer Success team, driving adoption and usage of Unreal Engine for clients in the animation sector. You will engage in short-term consulting engagements, assessing customer needs and demonstrating the value of Unreal Engine in solving industry-specific challenges. The role requires you to effectively identify customer needs and risks while outlining deliverables and scoping work to address them. You will recommend workflows and optimizations based on deep industry expertise and best practices, collaborating closely with cross-functional teams to ensure alignment. In partnership with Sales, Support, and learning teams, you will develop and implement onboarding plans, monitor progress against deliverables, and provide mentoring and hands-on training for clients through live demonstrations and events.

Key facts

What you'll do

• Engage in short-term (weeks to months) consulting engagements with clients, assessing their needs for adoption and success with UE.
• Demonstrate the value of the Unreal Engine in solving industry-specific challenges for animation professionals and studios.
• Effectively identify customer needs and risks, outlining deliverables and scoping work required to address them accurately.
• Recommend workflows and optimizations based on industry expertise and best practices, ensuring alignment with project objectives.
• Collaborate well and grow cross-functional relationships to ensure alignment across internal teams and external partners.
• Work with Sales and Support to develop effective onboarding plans and assist in implementing them as needed.
• Partner with technical resources in Support, engaging assistance onsite or remotely when appropriate to resolve complex issues.
• Monitor progress against plans and deliverables, communicating progress clearly and managing scope to meet client expectations.
• Communicate effectively with various stakeholders, both internally and externally, keeping them informed and delivering high-touch support.
• In partnership with the learning team, provide mentoring and hands-on training for clients, give live demonstrations, and interact with users at events and festivals.

Requirements

• Hands-on experience using the Unreal Engine in animation projects, showcasing practical application of the technology.
• 4+ years in a customer-facing role (e.g., Sales, Support, Training), ideally supervising projects or serving as a project lead.
• 4+ years of experience in Animation, demonstrating deep involvement in the field.
• Extensive experience with Animation software and workflows, ensuring familiarity with industry-standard tools.
• Demonstrated ability to exhibit amazing problem-solving skills daily, viewing each new problem as an opportunity for success.
• Track record of approaching challenges creatively and methodically, seeing them through to final resolution.
• Ability to communicate with varying levels of stakeholders and build relationships effectively across diverse audiences.
• Must live in China and be fluent in Chinese and English to ensure clear and precise communication.
• Willingness to travel up to 30% of the time to support client engagements and on-site requirements.

Nice to have

No preferred items were specified in the source for this role.

Practical notes

• Willingness to travel up to 30% of the time is required for this position.
• The engagement type is specified as "See source" indicating further details may be available in the original job posting.
• The role is based in Shanghai, China, requiring residency in China and fluency in both Chinese and English.
• No compensation details were provided in the source document.
• Candidates must interact with clients at events and festivals as part of their mentoring and training responsibilities.
• This position involves both remote and onsite collaboration with technical support teams.
• The role focuses on the Animation vertical within the Unreal Engine Customer Success team, targeting animation studios and content creators.
• You will be expected to develop and execute onboarding plans in collaboration with Sales and Support teams.
• The position requires a strong commitment to demonstrating the value of Unreal Engine through consultative selling and technical expertise.
• You will serve as a key point of contact for clients, managing relationships and ensuring satisfaction with Unreal Engine adoption.
• The role emphasizes creative problem-solving and methodical approaches to overcoming client challenges.
• Success in this position depends on the ability to communicate complex technical concepts to non-technical stakeholders.
• You will work closely with the learning team to develop training materials and live demonstrations for end users.
• This role is part of a larger effort to drive adoption of Unreal Engine in the animation industry across China and internationally.
• The position requires a deep understanding of animation workflows and the ability to translate that knowledge into effective client support.
• You will be responsible for scoping work and defining deliverables that align with client needs and project goals.
• The role involves significant client interaction, requiring strong interpersonal and relationship-building skills.
• You will contribute to the growth of cross-functional relationships to ensure alignment between technical, sales, and support teams.
• The position offers opportunities for professional growth through hands-on training and live demonstration experiences.
• You will monitor and communicate progress to stakeholders, ensuring transparency and alignment throughout project engagements.
• The role requires a willingness to engage in both short-term consulting and longer-term client success initiatives.
• You will leverage industry expertise to recommend optimizations that enhance the client experience with Unreal Engine.
• This position is ideal for candidates who are passionate about animation technology and want to influence how Unreal Engine is adopted in creative studios.
• The role supports Epic Games' mission to raise the bar of engine and game development through innovative solutions and customer success.
• You will provide feedback to internal teams on client needs and challenges, contributing to product and service improvements.
• The position requires resilience and adaptability in managing multiple client engagements simultaneously.
• You will act as an advocate for the Unreal Engine platform, highlighting its capabilities and value to animation professionals.
• The role includes providing mentorship to clients, helping them unlock the full potential of Unreal Engine for their animation projects.
• You will collaborate with technical resources to ensure timely and effective resolution of client issues.
• The position requires a commitment to continuous learning and staying updated on animation software trends and Unreal Engine developments.
• You will play a key role in demonstrating the return on investment of Unreal Engine for animation studios and content creators.
• The role is customer-facing and requires a high level of professionalism and dedication to client satisfaction.
• You will support the development of onboarding plans that ensure smooth implementation of Unreal Engine solutions.
• The position involves documenting client interactions, progress, and outcomes for internal reporting and knowledge sharing.
• You will work with the learning team to create engaging training experiences that enhance client proficiency with Unreal Engine.
• The role requires strong organizational skills to manage multiple priorities and deadlines in a fast-paced environment.
• You will contribute to the overall success of the Animation vertical by driving adoption and ensuring client success with Unreal Engine.
• The position offers the opportunity to work with cutting-edge technology and influential creators in the animation industry.
• You will play a critical role in building and maintaining long-term relationships with key animation studios and content creators.
• The role requires a deep commitment to Epic Games' values of innovation, collaboration, and customer focus.
• You will leverage your expertise to help clients overcome technical challenges and achieve their creative goals.
• The position involves regular interaction with internal stakeholders to align on strategies for driving Unreal Engine adoption.
• You will support the development of best practices and methodologies for animation workflows using Unreal Engine.
• The role requires a proactive approach to identifying opportunities for growth and improvement within client projects.
• You will contribute to the success of Epic Games by helping animation studios realize the full potential of Unreal Engine.
• The position offers a unique opportunity to shape the future of animation technology through direct client engagement and technical expertise.