Solutions Architect
Job description
About the role
You will serve as a technical authority and trusted advisor to our sales team, customers, partners and community, driving technical clarity and trust in every interaction. You will understand and tackle our customer's business issues with the Elastic Stack, aligning their complex requirements to our platform capabilities. You will engage the regional Elastic community through events and programs, strengthening our presence and relationships at the local level. You will enable sales through our Partners by providing the technical guidance and support they need to close deals effectively. A successful will be passionate about perfection, taking the initiative to improve both themselves and the team through continuous learning and questioning the status quo. You will craft and own value-based relationships at all levels within customer organizations, ensuring Elastic remains central to their strategic technology decisions.
Key facts
What you'll do
Partner with account managers in your assigned territory to define and execute technical strategies that advance Elastic adoption.
Develop a deep understanding of customers' goals and objectives, and articulate how our offerings address their specific business and technical needs.
Craft and own value-based relationships at all levels in customer organizations, becoming a recognized expert and advocate for Elastic.
Actively participate in all phases of planning and execution for your territory, guiding opportunities from initial discovery through to technical win.
Develop and maintain a deep understanding of Elastic products and solutions to demonstrate their value in live sales meetings and large events.
Advise the sales team on effective positioning, messaging, and architectural patterns for Elastic products, solutions, and services.
Onboard, educate, and enable our partners, providing the tools and support they need to be successful in their own sales cycles.
Create compelling collateral and contribute to program initiatives while collaborating closely with other Elasticians to meet individual client needs.
Be the voice of the customer and community, communicating needs, gaps, and improvements back to our engineering and leadership teams.
Deepen both your sales and technical skills through self-driven education while leveraging all professional development opportunities provided by Elastic.
Maintain a customer-obsessed mindset, ensuring every interaction builds trust, clarity, and long-term strategic alignment.
Evaluate emerging technologies and trends to advise clients on how Elastic can fit into their broader digital and data strategies.
Support proof-of-concept and pilot initiatives, helping stakeholders validate the platform's value in real-world scenarios.
Champion Elastic's mission of enabling everyone to find the answers they need in real time, aligning your work with the company's broader vision.
Requirements
A track record of success in a technical presales role, with enough experience selling and implementing technology to earn your customer's trust.
A proven track record of articulating and selling the benefits of modern platforms, software, and technologies to diverse stakeholders.
A real passion for continuous learning and curiosity, investing in yourself as much as you invest in your professional relationships.
A history of successful customer relations where you developed an understanding of what made a difference and devised architectures to meet goals or solve problems.
An ability to influence beyond your authority, having convinced teams of an idea, technology, or architectural pattern more than once.
The ability to inspire groups, both large and small, through clear communication and demonstrated expertise.
A willingness to travel 30% within region, as well as occasionally internationally, to support customers and partner initiatives.
The capability to operate effectively in a fast-paced, ambiguous environment while maintaining a high standard of execution and ownership.
Strong verbal and written communication skills, with the ability to translate complex technical concepts into clear, actionable advice.
Practical notes
The role may require occasional international travel as part of customer engagements and partner support activities. You should be prepared to manage your time across multiple initiatives and priorities within your region. Professional development is encouraged, and you will have access to Elastic resources that support career growth and technical mastery. Success in this position depends on your ability to build credibility quickly, demonstrate Elastic value, and work collaboratively with internal teams. This position is part of a broader go-to-market strategy aimed at expanding Elastic adoption through trusted advisor relationships.