Key Account Manager | APAC

About the role

The role focuses on managing a portfolio of large and mid-sized merchants in fast-growing digital markets. Success in this position helps global merchants expand their business and drives year-on-year revenue growth across APAC.

Sales roles connect a company's product with the customers who need it. Representatives research accounts, run demos, handle objections, and close deals. The work is quota driven and moves quickly. Strong sellers combine listening skills with product knowledge and steady follow through. Sales roles reward consistent activity and honest qualification of deals. Most companies use a defined sales process, and reps are trained on it before being left on their own.

Key facts

What you'll do

Meet or exceed quarterly revenue targets for assigned accounts.

Build and maintain strong merchant relationships through creative problem-solving and consistent, amazing experiences.

Collaborate closely with internal teams at Ebanx to enhance overall customer satisfaction and align solutions with market needs. Conduct regular performance reviews with merchants to identify improvement areas and drive results.

Use Salesforce as the primary tool to manage pipeline, opportunities, and key account data.

Requirements

Fluent English is required because the interview process is conducted in English. Strong analytical skills and attention to detail enable drawing conclusions and making plans with data.

Bring 5+ years of experience in e-commerce, OTA, Gaming, or similar verticals.

Possess 7+ years of experience in account management or business development.

Hold a Bachelor's degree in Business Management, Economics, or a related field; an MBA is preferred.

Have lived and studied abroad, which is preferred for understanding diverse markets.

Demonstrate strong communication and relationship-building abilities.

Work in a self-manageable profile with high ownership and initiative.

Nice to have

A big dream, a results-driven mindset, and a strong team player mentality.

Skills & tools

Familiarity with Salesforce for pipeline and opportunity management.

Experience supporting global expansion in emerging markets.

Practical notes

This role is based in Singapore and involves frequent interaction with merchants and cross-functional partners.

Typical interview steps

Sales hiring often includes a role play, a discovery call simulation, and a presentation. Candidates may be asked to pitch a product to a panel or handle a tough objection. Behavioral questions focus on past quota attainment and deal history. Energy and preparation matter. Interviewers often simulate the job in the interview itself, so be ready to run a short discovery call or demo. Practicing your own sales pitch out loud helps.

Good to know

Roles in this field typically involve ownership of key enterprise accounts and complex sales cycles.

Analytical thinking and data-based planning are central to driving merchant growth.

Collaboration across functions is common in organizations focused on global market expansion.

Tools like CRM platforms support pipeline tracking and forecasting.

This role often requires adaptability to different cultures and international business practices.

Questions to ask

Worth asking in any interview: how the team measures success, who the role works with daily, what the onboarding looks like, and what the company is trying to achieve this year. Asking what past hires did well is a strong final question. Keep the list short and pick the questions that matter most to you.

Career growth

Sales careers can move from SDR or associate to account executive, senior AE, manager, and director roles. Some sellers move into partnerships, account management, or revenue operations. Compensation typically mixes a base with commission tied to results. High performers in sales typically move into larger accounts, team leadership, or sales operations. Quota history and references carry the most weight in promotion.