Founder's Office (US)

About the role

This role exists to increase the operating leverage of Dust during a period of hypergrowth. You will own high-priority initiatives that do not yet have a clear long-term owner and drive cross-functional projects across operations, GTM, recruiting, partnerships, and customer work. You will identify operational bottlenecks and resolve them quickly while improving how the company executes through lightweight systems and processes. You will help leadership translate priorities into action and step into ambiguous situations, creating structure and momentum where none currently exists. This is not a traditional strategy role, and it is not an assistant role; you are expected to thrive in ambiguity, move quickly, and take ownership naturally.

Key facts

What you'll do

• Identify and own high-priority initiatives that lack clear ownership across the business.
• Drive cross-functional projects spanning operations, GTM, recruiting, partnerships, and customer success.
• Diagnose operational bottlenecks and implement fast, effective solutions.
• Design lightweight systems and processes that improve execution speed and visibility.
• Translate leadership priorities and decisions into concrete execution plans.
• Navigate ambiguous situations by creating structure and driving momentum rapidly.
• Maintain high context across teams and connect insights across functions.
• Expand ownership and scope as the company scales and needs evolve.
• Support the launch of new operational and GTM motions as they emerge.
• Contribute to strategic customer initiatives that deepen relationships and unlock expansion.
• Improve recruiting and interview operations to support rapid hiring needs.
• Coordinate executive offsites and field events to ensure seamless execution.
• Ensure follow-through on company priorities by closing loops and driving completion.
• Build internal tools and dashboards that enhance execution speed and transparency.

Requirements

• You are highly analytical and structured in how you think about problems and solutions.
• You can synthesize incomplete information quickly and identify what matters most under pressure.
• You communicate clearly and concisely, both verbally and in writing, to diverse stakeholders.
• You learn new domains extremely quickly and become effective without extensive hand-holding.
• You exercise strong judgment without requiring heavy oversight or constant clarification.
• You know how to balance speed and quality appropriately to deliver durable results.
• You are motivated by company-building rather than narrowly defined ownership or credit.
• You are energized by solving hard problems, especially when the path forward is unclear and evolving.
• You are equally comfortable thinking strategically and executing tactically across varied scopes.
• You have low ego and high curiosity, which helps you build trust with others easily.
• You build trust rapidly across both technical and non-technical teams and roles.
• You are comfortable operating in fast-moving, ambiguous environments without needing perfect clarity.
• You proactively identify problems and move toward them before they escalate.
• You take ownership without waiting for permission and close loops systematically.
• You are resourceful under constraints and find ways to move forward despite limitations.
• You are comfortable making decisions with imperfect information and iterating based on feedback.
• You naturally create momentum around you and inspire follow-through in others.
• Strong candidates often come from early-stage startups, Founder's Office or Chief of Staff roles, consulting paired with meaningful operator experience, venture capital or investing roles transitioning into operating, business or strategic operations, and former founders or entrepreneurial builders.

Nice to have

Dust does not list any preferred items beyond the requirements and ideal backgrounds outlined in the requirements section. All evaluation criteria are derived from the stated dimensions of Aptitude, Attitude, and Agency, and from the backgrounds that indicate strong slope, judgment, and ownership.

Practical notes

Closing context is derived exclusively from the provided source material, which describes Dust as an enterprise AI assistant platform with significant customer adoption and backing. The role sits within the Founder's Office to increase leverage during hypergrowth, and it emphasizes ownership, speed, and comfort with ambiguity. The listed requirements are intentionally high bars focused on cognitive ability, mindset, and execution rather than narrow domain experience. The ideal candidate will treat unclear problems as opportunities to build structure and move the business forward without waiting for predefined ownership.