Assistant Golf Professional @ Bandon Dunes Golf Resort

About the role

The Assistant Golf Professional at Bandon Dunes Golf Resort serves as a critical support pillar for the Head Golf Professional, ensuring the seamless operation of the golf shop and external service functions. In this capacity, you will own the execution and coordination of all golf shop activities, translating daily operations into exceptional guest satisfaction. A core component of the role involves designing, organizing, and running golf events, tournaments, outings, leagues, and teaching clinics that elevate the resort's market reputation and guest loyalty. You will be responsible for managing the complete guest journey, from initial inquiry through to post-stay follow-up, ensuring that every interaction meets the high standards expected at this world-class destination. The position requires proactive problem-solving on the shop floor and in the field to maintain consistent service delivery and address any issues before they impact the guest experience. You will also act as a key liaison, collaborating with resort teams to align programs and contribute to broader community projects, thereby strengthening the resort's presence in Bandon. This role is fundamental in supporting the resort's mission to provide a pure golf experience immersed in Oregon's natural beauty, requiring a driven and curious mindset committed to continuous improvement. Ultimately, your efforts in scheduling, inventory control, and outcome documentation will directly enhance the resort's competitive standing and guest loyalty.

Key facts

What you'll do

• Coordinate guest journeys from initial inquiry through post-stay follow-up, ensuring a seamless and exceptional experience.
• Design and execute golf events, tournaments, outings, leagues, and teaching clinics that enhance the resort's products and competitive market position.
• Organize intake procedures for visiting golfers, meticulously managing their equipment requirements and special needs.
• Construct detailed event schedules, tee times, and teaching clinic calendars to optimize course occupancy and resource allocation.
• Facilitate review checkpoints to analyze service standards and guest feedback, identifying opportunities for improvement.
• Manage ship tasks for retail orders, ensuring supply readiness and efficient course side operations during peak periods.
• Forge partner collaboration with resort teams to align programs and community projects, fostering a unified resort culture.
• Schedule teaching sessions that support learning goals and course occupancy targets, balancing demand with capacity.
• Maintain strict inventory controls to balance shop stock with seasonal visitor demand, minimizing waste and maximizing sales.
• Document outcomes for every program to guide future improvements and pricing decisions, creating a data-driven approach to management.
• Monitor and uphold service standards consistently across the shop floor and external programs, intervening when necessary to correct deviations.
• Act as a steward of the resort, community, and environment by promoting sustainable practices and responsible resource management.

Requirements

You hold 3 years of experience in a comparable guest-facing role, demonstrating a proven track record in hospitality or retail environments. Fluency in handling reservations and point-of-sale interactions is necessary, requiring proficiency in relevant software systems and transaction processing. Strong written and verbal communication skills must be evident in all interactions, ensuring clarity and professionalism with guests and colleagues. The ability to work varied hours, including weekends and holiday periods, is required to meet the operational demands of the resort. You must be able to work safely on resort property and respond to emergencies in accordance with established protocols and safety guidelines. A high school diploma or equivalent is mandatory, and a commitment to delivering exceptional customer service is non-negotiable. You must be physically capable of performing the essential functions of the job, including prolonged periods of standing, lifting, and movement in a potentially outdoor environment. Reliability and a strong work ethic are essential, as you will be responsible for managing multiple priorities in a fast-paced setting. Adherence to the resort's policies, standards, and ethical guidelines is required to maintain the integrity of the brand and guest trust.

Nice to have

None specified.

Practical notes

Hours will vary to accommodate resort operations, including evenings, weekends, and holidays. Travel is not required for this position as it is based at a single location. No specific visa sponsorship information is provided in the source document. There are no application deadlines specified; interested candidates should inquire directly regarding current opportunities.