Workplace Experience Lead

About the role

You will manage the daily operations and environment of the Nantes office while overseeing the branch location in Niort. In this capacity, you will serve as the primary guardian of the physical workspace, ensuring that both sites function as secure, efficient, and inspiring environments for all employees. Reporting directly to the Workplace Services Director, you will act as the central hub for communication between the corporate real estate strategy and the lived reality of the office floor. Your ownership will extend to supervising external partners responsible for security, reception, office amenities, and travel logistics, while vigilantly monitoring their performance against established service level agreements. You will organize internal company events, handling the complete logistics and associated budgets from conception to execution. Maintaining building safety and health standards will be a core responsibility, encompassing emergency protocols, access control, and strict adherence to regulatory frameworks. You will manage financial tasks such as invoice processing, purchase orders, and expense tracking with precision and transparency. Furthermore, you will coordinate closely with maintenance teams and serve as the primary contact for subtenants in the Nantes facility, ensuring their needs are addressed promptly. Collaboration will be essential as you work alongside the IT, Finance, Procurement, and Real Estate departments to ensure seamless and consistent site operations across both locations. Ultimately, your role will ensure that the workplace fosters productivity, safety, and a strong sense of community for the entire team.

Key facts

What you'll do

• Supervise external partners for security, reception, office amenities, and travel logistics while monitoring performance against service level agreements.
• Organize internal company events, handling both the logistics and the associated budgets.
• Maintain building safety and health standards, including emergency protocols and access control.
• Manage financial tasks such as invoice processing, purchase orders, and expense tracking.
• Coordinate with maintenance teams and serve as the primary contact for subtenants in the Nantes facility.
• Collaborate with IT, Finance, Procurement, and Real Estate departments to ensure consistent site operations.
• Oversee the branch location in Niort, ensuring standards and operations align with the main office in Nantes.
• Act as the main contact for site management, interfacing with vendors, authorities, and internal stakeholders.
• Implement and monitor key performance indicators for service providers to guarantee high-quality service delivery.
• Optimize the use of office space and amenities to support productivity and employee well-being.
• Ensure compliance with health, safety, and environmental regulations at all times.
• Manage end-to-end planning and execution of corporate events, from initial concept to final delivery.
• Maintain accurate records of all operational activities and financial transactions related to the workplace.
• Proactively identify risks and opportunities to improve the efficiency and effectiveness of site operations.

Requirements

• Minimum of 5 years of professional experience in facilities or workplace management, preferably within a scaling technology firm.
• Demonstrated ability to handle budgets and manage vendor relationships.
• Knowledge of building compliance and health, safety, and environment regulations.
• Strong organizational capacity to manage conflicting priorities and deadlines.
• Professional proficiency in both French and English.
• Proven experience in managing multi-site operations or decentralized workplace environments.
• Ability to lead and mentor support teams or external partners.
• Understanding of lease administration and workplace service agreements.
• Commitment to fostering an inclusive and respectful work environment for all employees.

Skills & tools

• Budget administration
• Vendor and supplier management
• HSE and building compliance
• Stakeholder communication
• Event coordination
• Proficiency in workplace management software and tools.

Practical notes

Doctolib evaluates candidates based on qualifications and motivation. Please omit personal details like age or photos from your application to support equal opportunity practices. If you require accommodations during the hiring process, notify the team for assistance.