Senior Partner Enablement Associate (x/f/m)

About the role

The Senior Associate Partner Enablement (x/f/m) position in Berlin or Munich focuses on architecting and deploying comprehensive training and certification programs for Doctolib's IT-Service Partner ecosystem. You will serve as the central knowledge conduit, translating complex product and process updates into accessible learning journeys for external partners. The role emphasizes the use of KI-gestützte Werkzeuge to streamline content creation and optimize the delivery of learning materials. You will foster a culture of continuous learning, ensure partners feel confident and empowered, and act as the critical liaison aligning partner capabilities with overarching business objectives. This position will drive the evolution of the enablement strategy based on direct feedback and performance metrics, ensuring that partners can successfully adopt and represent Doctolib's products and processes.

What you'll do

You will analyse and transform complex product information into structured learning modules for partners. This includes designing initial and continuous training programs around Doctolib products, technical requirements, onboarding processes, and tools, creating target-group-specific materials and formats. You will build and maintain a structured certification and recertification system to ensure consistent quality standards across the partner network. Using data-driven reporting methods, you will measure training effectiveness and identify knowledge gaps, then derive and implement improvement actions based on partner feedback, product developments, and quality audits. You will design tailored learning formats and training content for various stakeholders, facilitate workshops to ensure practical application of products and processes, and prepare informed recommendations for the further development of enablement programs. You will also ensure the smooth integration of new IT-service partners into the existing knowledge management system.

According to the source, you will develop and implement training and certification programs and learning formats for IT-service partners to ensure product and process knowledge excellence and guarantee a high-quality onboarding experience. You will act as the interface between IT-service partners and internal teams to enable sustainable knowledge management. You will utilize KI-gestützte Arbeit methods daily to drive operational excellence, scale operational output, and improve process efficiency. You will create reports on training success and knowledge deficits, and continuously improve enablement programs based on partner feedback, product developments, and quality audits. You will collaborate with internal stakeholders to ensure IT-service partners act as convincing brand ambassadors and delight customers.

Requirements

To join Doctolib in this role, you bring several years of experience in Learning & Development, Training, or Enablement. You possess strong communication skills and a genuine passion for knowledge transfer, along with didactic abilities and hands-on experience with e-learning tools and LMS/training platforms. You have a proven track record in developing and structuring training programs sustainably, and you work in a process- and quality-oriented manner to ensure error-free execution. Verhandlungssichere Deutsch- und Englischkenntnisse in Wort und Schrift are essential, and you are prepared to use KI-gestützte Technologien daily to achieve excellent operational results. You can act autonomously and take initiative while collaborating with internal stakeholders.

The source specifies that you must have several years of experience in Learning & Development, Training, or Enablement, strong communication skills, and enthusiasm for knowledge transfer. You must demonstrate didactic competence and experience with e-learning tools, LMS, and training platforms, plus experience developing training programs. A process- and quality-oriented approach, secure German and English verbal and written skills, and the ability to use KI-gestützte technologies daily are required.

Nice to have credentials include experience in the healthcare or eHealth sector, background in partner management with external contacts, and certification in training or coaching such as Train-the-Trainer programs. The position is offered as full-time employment in Munich, with no travel required, and is remunerated between 60,000 and 70,000 EUR. The application will close as soon as the position is filled.