Senior Salesforce Technical Lead

About the role

Discord is actively searching for a technical lead to manage the architecture and development of our Salesforce environment, specifically for Ad Sales. In this capacity, you will guide our platform strategy and define the technical vision for our Sales Cloud operations. You will oversee external development teams and ensure all systems remain scalable, secure, and compliant with industry standards. This role requires a strategic thinker who can bridge the gap between business requirements and technical implementation. You will be responsible for maintaining the integrity and performance of our critical sales platforms. The successful candidate will partner closely with business stakeholders to translate needs into technical solutions. Ultimately, this position is central to enabling our Ad Sales organization through robust and efficient technology.

Key facts

What you'll do

• Direct the design and development of Salesforce Sales Cloud solutions for Ad Sales, ensuring alignment with business objectives.
• Manage the Ad Sales roadmap and execute priority deliverables for 2026, tracking progress against key milestones.
• Supervise third-party developers, perform rigorous code reviews, and coordinate with the MuleSoft team to ensure integration integrity.
• Build sophisticated middleware integrations using REST and SOAP APIs to connect disparate systems efficiently.
• Oversee AppExchange apps and manage integrations with HubSpot and Asana to streamline sales and operations.
• Maintain ITGC and SOX audit compliance for all deployments, implementing controls and testing procedures.
• Define DevOps standards, manage CI/CD pipelines, and proactively identify and address technical debt.
• Provide L2 and L3 technical support to resolve complex platform issues and minimize business disruption.
• Document detailed technical designs and platform configurations in Confluence and Google Drive for knowledge retention.
• Collaborate with data stakeholders to oversee data migration strategies and ensure data integrity across environments.
• Lead the configuration of validation rules, workflows, and automation to support Ad Sales processes.
• Evaluate and recommend improvements to existing Salesforce licenses and user permissions for optimal security.
• Conduct regular code profiling and performance tuning to ensure scalable and efficient Salesforce operations.
• Serve as a subject matter expert for Salesforce best practices and emerging technologies within the organization.

Requirements

• 6+ years of hands-on Salesforce development experience, specifically with Sales Cloud, demonstrating a proven track record.
• Proficiency in APEX, Lightning Web Components, Visualforce, and declarative tools like Flows and Validation Rules is mandatory.
• Experience supporting Ad Sales workflows from initial design through final delivery and post-launch optimization.
• Background in architecting integrations with middleware platforms and consuming REST/SOAP APIs is essential.
• Knowledge of SDLC methodologies, ITGC controls, and CI/CD pipeline management is required for this role.
• Experience with Agile/Scrum frameworks, Jira for sprint management, and Jira Service Manager for incident tracking is necessary.
• Proficiency in Git for version control and managing branching strategies across multiple environments is required.
• Must reside in or be capable of relocating to the San Francisco Bay Area to perform the duties of this position.
• Understanding of Salesforce security models, including profiles, permission sets, and sharing rules, is a strict requirement.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Experience with Salesforce sandbox management and environment refresh strategies is mandatory.
• Familiarity with change management processes to ensure user adoption and compliance is required.

Nice to have

• Familiarity with the Quote-to-Cash cycle, including CPQ, pricing rules, and approval workflows.
• Salesforce Platform Developer II or Application Architect certification.
• Experience integrating HubSpot and Asana to create seamless workflows.
• Background in media industry workflows or Ad Sales platforms to understand specific domain challenges.
• Experience with Application Managed Services delivery models and vendor management.
• History of working in high-growth technology environments and adapting to rapid change.

Practical notes

• Relocation assistance may be provided for those moving to the San Francisco Bay Area to facilitate a smooth transition.
• Discord provides reasonable accommodations for the interview process upon request to ensure accessibility for all candidates.