Senior Product Designer, Consumer

About the role

The Consumer team at Discord is dedicated to refining the core experience that enables millions of users to connect and play games together in real time. In this role, you will own the end-to-end design of key consumer features, shaping how users move through voice, video, and text interactions. You will act as the primary advocate for the user, ensuring that every interaction feels intuitive, polished, and aligned with the platform's long-term vision. Your work will directly influence how engagement flows through the product, impacting retention and daily active usage across the service. You will collaborate closely with cross-functional partners to translate ambiguous problems into clear design opportunities and execution plans. This position requires a strong aesthetic judgment paired with the ability to iterate quickly based on user feedback and data signals. You will leave a lasting mark on the product by establishing patterns and standards that scale across communities and platforms.

Key facts

What you'll do

• Lead design efforts across the full product lifecycle, from initial discovery and concept exploration to final market launch and post-launch iteration.
• Partner closely with product managers and engineers to define and evangelize a compelling user experience strategy for consumer features.
• Translate abstract requirements into concrete interactions by producing wireframes, high-fidelity mockups, and interactive prototypes using advanced tools.
• Champion pixel-perfect quality standards during implementation, working hand-in-hand with engineering to ensure designs are realized accurately.
• Manage individual project timelines, priorities, and deliverables, balancing multiple streams of work while maintaining clarity and focus.
• Influence product strategy and scope within your immediate team by bringing user-centered insights and data-driven perspectives to key decisions.
• Collaborate with designers across the company to establish and maintain a consistent, scalable user experience that aligns with Discord's design principles.
• Present design concepts to leadership and peers, articulating the rationale behind decisions and building consensus through clear storytelling.
• Contribute actively to the internal Design System library, creating reusable components and guidelines that improve efficiency and consistency.
• Test and iterate on features based on user data, product goals, and qualitative feedback, ensuring that solutions continuously improve over time.
• Own the visual and interaction design for core consumer journeys, including but not limited to voice channels, stage channels, and direct messaging.
• Conduct user research and synthesize findings into actionable insights that inform both strategic and tactical design decisions.
• Define and prototype error states, loading indicators, and edge cases to ensure robust and trustworthy experiences for all users.
• Mentor junior designers by providing feedback, guidance, and examples of high-quality work that reflect Discord's standards.
• Explore opportunities to apply emerging interaction patterns, including AI-assisted design workflows, while maintaining a critical eye toward usability and production readiness.

Requirements

• Hold a minimum of 5 years of professional experience in consumer product design, with a proven track record of serving as a design lead for multiple teams.
• Present a portfolio that showcases your primary design contributions for both desktop web and mobile applications, highlighting your process and final outcomes.
• Demonstrate advanced proficiency in Figma, along with expertise in at least one high-fidelity prototyping tool such as Protopie, Framer, or Origami.
• Bring prior experience working with established design systems, including contributing to their evolution and governance.
• Show a clear ability to communicate complex ideas and trade-offs through a combination of documentation, presentations, and interactive prototypes.
• Be an active, passionate user of Discord, ideally with hands-on experience participating in or building communities within the gaming ecosystem.
• Exhibit an ownership mindset, taking initiative to drive projects forward while maintaining a low-ego, collaborative approach to working with others.
• Thrive in a fast-paced environment where ambiguity is common, and you are expected to make thoughtful decisions with incomplete information.
• Commit to following design standards and accessibility best practices to ensure that Discord's product remains inclusive and usable.
• Communicate effectively in English, both verbally and in writing, to ensure alignment with global teams and stakeholders.
• Relocate to or already reside in the San Francisco Bay Area, or be eligible to work in one of the listed counties without sponsorship.

Nice to have

• Experience with AI-assisted design workflows, including generative UI and ideation, coupled with the judgment to refine AI outputs for production-grade quality.
• Familiarity with tools and methods for integrating design and engineering workflows, such as code-based prototypes or design tokens.
• Background in gaming, live streaming, or community platforms, and an understanding of the social dynamics that drive engagement in these spaces.
• Contributions to open source design systems or public design documentation that demonstrate thought leadership and clarity.

Practical notes

• This is a full-time position located in the San Francisco Bay Area, and candidates must be able to work onsite or relocate as required.
• Discord is committed to providing reasonable accommodations during the interview process for individuals with disabilities or medical conditions.
• Compensation for this role is determined based on the candidate's skills, experience, and relevant education, within the stated range.