Regional Partner Manager
Job description
About the role
Dialpad operates as an AI platform dedicated to customer experience, resolving customer issues in real time across voice and digital channels. The platform enables AI agents to learn from top human agents, improving understanding of customers, delivery of experiences, operational efficiency, and competitive positioning. Dialpad serves market-leading organizations such as Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics. The company is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Dialpad integrates AI and human agents on one shared-context platform, allowing Agentic AI to resolve issues, advance deals, and automate busywork while ensuring seamless human handoffs.
This page outlines the role of the Regional Partner Manager for EMEA. The position is responsible for recruiting, onboarding, and managing telecom partners, technology consultants, VARs, and TSDs focused on next-generation business communications. You will work closely with Sales and Marketing to manage the regional channel pipeline and go-to-market activities that generate incremental revenue for Dialpad. This role reports to the RVP, Partner Sales, EMEA. You will contribute to global sales by acquiring new customers, uncovering market opportunities, and driving market conversation about Dialpad. The global sales team includes Sales Development, Channel, Enablement, SMB, Mid-Market, and Enterprise, all focused on helping businesses solve complex communication problems.
Your role centers on owning partner strategy for EMEA, guiding telecom consultants and VARs to convert conversations into revenue. You will build durable relationships while actively hunting new accounts and protecting margins. Daily work involves aligning sales motions with partner capabilities inside Dialpad's AI platform.
Location
London, UK.
Key facts
Full-time engagement. Compensation between 65,000 GBP and 85,000 GBP per year.
What you'll do
- Chart partner journeys by mapping contacts, tracking engagements, and documenting decisions for every account.
- Architect partner enablement assets, then test them in live scenarios before releasing training materials.
- Inspect pipeline data to uncover stalled opportunities and coach teams on next actions.
- Orchestrate joint reviews with sales and partners, aligning targets, forecasts, and commitments.
- Guard brand integrity by ensuring every interaction matches Dialpad positioning and support standards.
- Coordinate campaigns with marketing, aligning messages, offers, and timelines across regions.
- Navigate complex deals, balancing technical constraints, legal terms, and partner capacity.
- Close loops by confirming outcomes, documenting lessons, and updating records for future reuse.
Requirements
You bring 3-5 years managing partner channels inside customer experience or communications. You understand VARs, TSDs, and technology consultants working in regulated markets. Fluency in CRM tools and spreadsheets is essential for tracking engagements and commitments. Comfort operating across cultures and time zones is required for EMEA coverage.
Nice to have
Experience selling cloud communications platforms to enterprises strengthens your fit for this role.
Skills and tools
Dialpad, Andreessen Horowitz, GV, ICONIQ Capital, T-Mobile.
What you'll do
Placing a call involves turning a circular dial or pressing keys on a telephone. This action connects a speaker to distant lines. Callers input numeric addresses to reach specific receivers. Simple mechanical movements direct signals across networks. Operators once managed connections manually before automated systems. Modern devices retain this input method, though screens and menus replaced spinning discs. Core action remains the same, sending audio to chosen destinations through structured switching paths.
The Regional Partner Manager operates at the intersection of strategy, execution, and relationship management within the EMEA region. This role owns the end-to-end partner lifecycle, from initial recruitment through full onboarding and ongoing performance management. You will be accountable for identifying and qualifying new partner candidates that align with Dialpad's market positioning and technical requirements. Success in this position means consistently converting partner conversations into structured revenue streams while maintaining high levels of partner satisfaction. You will own the narrative around Dialpad's AI capabilities, ensuring partners can articulate value to their own customers. The position demands a high degree of ownership, requiring you to anticipate risks, resolve escalations, and drive outcomes without constant supervision. You will serve as the primary liaison between Dialpad's executive team and the partner organization, ensuring alignment on goals, incentives, and long-term strategy.
Key facts regarding compensation and engagement type are clearly defined within the source documentation. The role is classified as a full-time position, indicating a standard contractual commitment of forty hours per week unless otherwise specified in an attached offer letter. The compensation band sits between 65,000 GBP and 85,000 GBP on an annual basis, reflecting the responsibilities and scope of the EMEA region. No additional performance bonuses or equity components are mentioned in the provided source, so the total remuneration is understood to be fixed within this range. Candidates must be located in or willing to relocate to London, UK, as this is the designated base for the role.
What you'll do
- Chart partner journeys by mapping contacts, tracking engagements, and documenting decisions for every account.
- Architect partner enablement assets, then test them in live scenarios before releasing training materials.
- Inspect pipeline data to uncover stalled opportunities and coach teams on next actions.
- Orchestrate joint reviews with sales and partners, aligning targets, forecasts, and commitments.
- Guard brand integrity by ensuring every interaction matches Dialpad positioning and support standards.
- Coordinate campaigns with marketing, aligning messages, offers, and timelines across regions.
- Navigate complex deals, balancing technical constraints, legal terms, and partner capacity.
- Close loops by confirming outcomes, documenting lessons, and updating records for future reuse.
The requirements section establishes a clear baseline for candidate eligibility. Applicants must possess between three and five years of direct experience managing partner channels, specifically within customer experience or communications industries. This background should include working with telecom partners such as VARs, TSDs, and technology consultants, often within regulated market environments. Technical proficiency is non-negotiable, requiring fluency in standard CRM platforms and spreadsheet applications to accurately track engagements, commitments, and performance metrics. Given the EMEA scope, candidates must demonstrate comfort operating across diverse cultures and time zones to ensure seamless collaboration. The ability to work independently and manage multiple priorities in a fast-paced environment is essential.
Nice to have
Experience selling cloud communications platforms to enterprises strengthens your fit for this role.
Skills and tools
Dialpad, Andreessen Horowitz, GV, ICONIQ Capital, T-Mobile.
What you'll do
Placing a call involves turning a circular dial or pressing keys on a telephone. This action connects a speaker to distant lines. Callers input numeric addresses to reach specific receivers. Simple mechanical movements direct signals across networks. Operators once managed connections manually before automated systems. Modern devices retain this input method, though screens and menus replaced spinning discs. Core action remains the same, sending audio to chosen destinations through structured switching paths.