AI Transformation Architect

About the role

You own the end to end design and validation of Agentic AI solutions for our most strategic enterprise customers, translating ambiguous business problems into concrete, high impact workflows. You operate at the intersection of deep technical fluency and business acumen, acting as the primary architect who ensures AI agents deliver measurable operational and revenue outcomes. You partner tightly with Sales, Sales Engineering, Professional Services, and Customer Success to embed Dialpad's AI platform into complex buying environments and de risk adoption. You synthesize field intelligence into product direction, shaping the future roadmap of the AI platform based on real world constraints and customer needs. You champion a scrappy, curious, optimistic, persistent, and empathetic approach in every interaction, holding yourself and others to a high bar of excellence. You are trusted to lead presales motion, from discovery through proof of concept, ensuring that every conversation becomes insight and action for the customer.

Key facts

What you'll do

• Conduct rapid business translation and discovery sessions with customer stakeholders and operational leaders to unpack their most complex, high-stakes challenges and define Agentic AI solution designs.
• Serve as the deep technical authority in critical pre sales evaluations, partnering directly with Sales, Sales Engineers, Professional Services, and Customer Success to validate vision through strategic AI workshops and Proofs of Concept.
• Capture nuanced customer pain points, successful integration patterns, and platform limitations observed in the field, then synthesize and deliver high value signal to Product and Engineering teams.
• Influence the product roadmap by translating field intelligence into clear requirements, use cases, and success metrics that accelerate feature development and platform maturity.
• Act as the company's most technically fluent business consultant, guiding customers through complex decision processes with objective analysis and trusted advice.
• Design and lead end to end solution architectures that align with customer workflows, ensuring AI agents can resolve issues, advance deals, and eliminate busywork through automation.
• Build and maintain strong, consultative relationships with executive sponsors and operational leaders, establishing Dialpad as the customers' most trusted AI architect throughout the presales journey.
• Collaborate cross functionally to define, execute, and iterate on Proofs of Concept that demonstrate tangible business outcomes and de risk adoption for large scale deployments.
• Document and communicate best practices, integration patterns, and lessons learned to internal teams, enabling broader success across customer accounts.
• Proactively identify new opportunities to expand AI adoption within existing and target accounts, aligning solution design with evolving business objectives.
• Champion a mindset of experimentation and continuous learning, using data and customer feedback to refine approaches and improve solution quality over time.
• Represent Dialpad in key industry and customer forums, contributing insights that reinforce the platform's leadership in AI driven customer experience.

Requirements

• You hold a Bachelor's degree in Computer Science, Engineering, or a closely related technical field, or equivalent practical experience.
• You possess deep technical fluency across AI platforms, architectures, and integration patterns, with the ability to quickly master new tools and concepts.
• You have extensive experience in solution design, presales engineering, or technical consulting, with a proven track record of translating business needs into technical solutions.
• You demonstrate strong written and verbal communication skills, able to distill complex technical concepts into clear, compelling narratives for both technical and non technical audiences.
• You are comfortable operating in ambiguous, fast moving environments, making sound decisions with incomplete information while maintaining rigorous analytical thinking.
• You exhibit scrappy, curious, optimistic, persistent, and empathetic behaviors in all interactions, aligning with Dialpad's core traits.
• You have experience working with enterprise customers in regulated or highly competitive industries, understanding the unique challenges they face.
• You are willing to travel internationally as required to support customer engagements and strategic initiatives.

Practical notes

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