National Account Manager

About the role

The position requires deep product expertise to educate, train, and capture partner mindshare while supporting new business motions. Success depends on representing Dialpad as a subject matter expert and operating at a high level within a team that values scrappy, curious, optimistic, persistent, and empathetic traits.

Sales roles connect a company's product with the customers who need it. Representatives research accounts, run demos, handle objections, and close deals. The work is quota driven and moves quickly. Strong sellers combine listening skills with product knowledge and steady follow through. Sales roles reward consistent activity and honest qualification of deals. Most companies use a defined sales process, and reps are trained on it before being left on their own.

Key facts

What you'll do

A designated territory is managed through oversight of the sales funnel and long-standing partner relationships. Partners receive product training, solution demonstrations, and portal access during recruitment and onboarding. New business opportunities are uncovered through consistent engagement with existing partners. Dialpad expertise is maintained to serve as a go-to resource for partners. General go-to-market motions involve close work with channel, engineering, marketing, and field teams.

Requirements

The posting states a bachelor's degree requirement. 2+ years of experience in channel management and/or technology sales. Recent experience working for an emerging tech company. A personal track record of meeting or exceeding direct sales goals. Demonstrated methodology to prospect and build a pipeline. Experience driving sales processes across internal and external teams. A proven track record of sustained over-performance against sales quota and pipeline goals.

Practical notes

Work is conducted in the United States under equal-opportunity policies with no specified visa or clearance requirements. Onsite days and travel expectations are not detailed in the source. Typical interview steps

Sales hiring often includes a role play, a discovery call simulation, and a presentation. Candidates may be asked to pitch a product to a panel or handle a tough objection. Behavioral questions focus on past quota attainment and deal history. Energy and preparation matter. Interviewers often simulate the job in the interview itself, so be ready to run a short discovery call or demo. Practicing your own sales pitch out loud helps.

Good to know

AI platforms for customer experience resolve issues in real time across voice and digital channels by learning from human agents. Market-leading brands and major sports organizations trust the platform, which is backed by prominent venture investors. The role uses AI tools and agentic workflows to support partner education, sales processes, and recruitment initiatives.

Questions to ask

Useful questions for the interview: what a typical week looks like, how work is assigned, what tools the team uses, and how feedback works. Asking how the role has changed recently and what the team wishes it had known when joining is also reasonable. Questions about the manager's priorities are especially valued.

Career growth

Sales careers can move from SDR or associate to account executive, senior AE, manager, and director roles. Some sellers move into partnerships, account management, or revenue operations. Compensation typically mixes a base with commission tied to results. High performers in sales typically move into larger accounts, team leadership, or sales operations. Quota history and references carry the most weight in promotion.

About the company

Placing a call involves turning a circular dial or pressing keys on a telephone. This action connects a speaker to distant lines. Callers input numeric addresses to reach specific receivers. Simple mechanical movements direct signals across networks. Operators once managed connections manually before automated systems. Modern devices retain this input method, though screens and menus replaced spinning discs. Core action remains the same, sending audio to chosen destinations through structured switching paths.