Director, International Sales Engineering

About the role

As the Director of International Sales Engineering, you will lead the entire sales engineering organization across EMEA, APAC, and Japan. This role demands a deep understanding of diverse international markets, including data residency, product localization, and varying AI adoption patterns. You will collaborate closely with International Sales Leadership to drive enterprise opportunities and expand the Channel organization.

Key facts

What you'll do

• Recruit, retain, and mentor top Sales Engineering professionals across EMEA, APAC, and Japan, fostering a culture of continuous learning and high performance.
• Partner with International Sales Leadership to boost revenue, strategizing for complex enterprise deals and allocating SE resources effectively.
• Develop and implement the international go-to-market strategy for Agentic AI, understanding regional AI adoption and regulatory landscapes.
• Lead technical discussions with C-suite executives and IT Directors, building trust through expertise.
• Act as the internal authority on international market specifics, including data residency, compliance (e.g., GDPR), localization, and cultural impacts on AI.
• Drive the growth of the international Channel organization, ensuring partners are technically prepared to sell UCaaS, CCaaS, and Agentic AI solutions.
• Provide international market insights to Product and Executive teams, influencing the product roadmap based on competitive analysis and regional needs.
• Innovate and implement new systems and scalable processes to enhance team effectiveness across different time zones and cultures.
• Cultivate strong relationships with multinational customers, understanding their challenges and aligning them with Dialpad's AI and communications portfolio.

Requirements

• BA/BS degree or equivalent practical experience.
• At least 12 years of customer-facing experience in roles such as Solution Architect, Sales Engineer, Implementation Engineer, or Solutions Consultant.
• Minimum of 8 years in people management.
• Demonstrated success leading in international markets.
• Direct experience with agentic AI, conversational AI, or AI-powered business applications, with the ability to articulate business value.
• Capability to work autonomously, prioritize tasks, and manage multiple work streams.
• Strong analytical and problem-solving abilities.
• Persistent and determined in achieving objectives.
• Proactive, takes initiative, and thinks creatively to complete tasks.
• High emotional intelligence and ability to inspire and develop direct reports.
• Excellent written and verbal communication, interpersonal, rapport-building, listening, and questioning skills.
• Experience presenting to and building relationships with stakeholders from the C-Suite to IT Operations.