Administration: Sales Support

About the role

The Sales Support Representative role at Overhead Door Company of St. Louis™, a DH Pace Company, is a critical administrative position that supports a century-spanning enterprise celebrating its 100th anniversary in 2026. DH Pace operates as a family-owned and privately held business with annual sales over $1 billion through 60+ offices across the continental United States, establishing it as an industry leader in the distribution, installation, maintenance, and repair of commercial, industrial, and residential door, docking, and security products. This role exists within the St. Louis, Missouri office and exists to ensure the integrity and accuracy of sales operations that sustain the company's revenue engine. You will serve as the vital link between sales executives, fulfillment teams, and customers, safeguarding contractual terms and ensuring purchase orders align precisely with commercial agreements. The position demands meticulous record-keeping to support forecasting and financial reporting while deploying proactive communication to resolve potential bottlenecks before they impact clients. Success in this role upholds the company's reputation for reliability through consistent, accurate execution of critical administrative functions.

What you'll do

You will process incoming sales orders with precision and speed to keep the pipeline moving efficiently. This includes converting verbal and written instructions into actionable administrative tasks that directly support closing deals and maintaining the sales workflow. You will validate purchase orders against contractual parameters to eliminate compliance risk and ensure all commercial terms are met. A core responsibility involves generating and submitting invoices and billing documentation in strict adherence to established timelines. You will coordinate closely with the sales team to confirm order specifications and prevent any deviations that could lead to errors or disputes. Monitoring the status of each transaction becomes essential to ensure on-time delivery commitments are met consistently. Updating customer records to reflect changes in scope, pricing, or delivery schedules maintains accurate account information. Professional communication with internal stakeholders helps resolve operational roadblocks swiftly and effectively. Performing data entry with a high degree of accuracy supports broader inventory planning and financial reconciliation initiatives. Distributing order confirmations and relevant documentation to clients reinforces transparency and trust. You will also assist in preparing reports that track order throughput and error rates to support continuous improvement. Serving as the first responder for order-related inquiries from both internal and external contacts ensures issues are addressed promptly. Supporting special projects that require organized handling of documentation and deadlines demonstrates versatility. Maintaining filing systems, both physical and digital, ensures audit-ready retrievability and compliance.

Requirements

The position requires candidates to hold a Bachelor's degree and possess two years of office experience or an equivalent combination of education and background, as specified in the source qualifications. Prior experience working with contracts and commercial documentation is essential to navigate the complexities of sales agreements effectively. Demonstrating strong attention to detail in every task is non-negotiable given the administrative nature of the role. Proficiency with computers and standard office software platforms enables efficient processing and accurate record-keeping. The ability to multi-task in a fast-paced, deadline-driven environment is crucial as responsibilities encompass diverse administrative functions. Meeting standards for professionalism, reliability, and confidentiality in all interactions maintains the trust inherent in handling sensitive sales data. Performing effectively when managing multiple priorities with competing deadlines ensures operational continuity. Compliance with all company policies and procedures without exception demonstrates alignment with DH Pace's operational standards.

What We Offer

The position provides comprehensive medical, dental, and vision coverage as part of the total compensation package. While specific salary details are not disclosed in the source documentation, the role offers stability within a well-established organization with a proud century-long legacy. The position operates within a structured environment with defined hours to support work-life balance for administrative professionals.