Account Coordinator

About the role

You will serve as the primary liaison between internal technicians, vendors, and subcontractors, and the nationwide clients served by DH Pace Company, Inc. This role owns the accuracy and timeliness of client communication and problem resolution at the account level. You will be responsible for basic account management, ensuring that client expectations are clearly understood and met through consistent follow-up. The position is ideal for an incoming or recent college graduate or for professionals pursuing a meaningful career change within a large, established organization. You will work as part of a collaborative and dynamic nationwide team that has supported DH Pace through 100 years in business and ongoing expansion.

Key facts

What you'll do

• Accurately enter and update data into our database and management systems to maintain current account information.
• Verify and correct data discrepancies and errors to ensure records align with source documents and client needs.
• Maintain data confidentiality and security by adhering to company policies and regulatory standards in every interaction.
• Assist with data organization and reporting as needed to support team priorities and client requests.
• Serve as the initial point of contact for client inquiries, directing issues to the appropriate internal resource when necessary.
• Coordinate schedules and logistics with internal technicians, vendors, and subcontractors to support service delivery.
• Monitor account status and timelines, escalating potential issues to supervisors before they impact client satisfaction.
• Utilize communication tools to provide clear, professional updates to clients regarding their accounts and service requests.
• Support the nationwide service team by gathering documentation and information required for smooth operations.
• Contribute to continuous improvement by identifying process enhancements and sharing feedback with team leadership.
• Perform other duties as assigned to support team goals and company objectives across the organization.
• Apply problem-solving skills to resolve client concerns using established procedures and available resources.
• Collaborate with cross-functional partners to ensure alignment on deliverables, timelines, and quality standards.
• Demonstrate adaptability in a hybrid work environment, balancing onsite presence in Olathe, KS with remote work expectations.
• Maintain a professional appearance and demeanor consistent with DH Pace Company values in all interactions.

Requirements

You must possess a high school diploma or General Education Development (GED) certificate to be considered for this position. Successful candidates must have the legal right to work in the United States and provide documentation at the time of hire if required. You must be able to demonstrate the ability to follow written and verbal instructions accurately and consistently. Strong written and verbal communication skills are essential for interacting with clients, team members, and vendors on a daily basis. You must be comfortable using computers and common office software to perform routine tasks and manage data in a professional environment. The role requires the ability to organize tasks, manage multiple priorities, and meet deadlines in a fast-paced, growing organization. You must be willing to work a hybrid schedule that includes time in the Olathe, Kansas office in accordance with company guidelines. Reliable transportation is necessary to fulfill onsite responsibilities when required at customer locations or company facilities. Candidates must pass a background check and meet any additional company standards for employment in a client-facing role. Professionalism, integrity, and attention to detail are required in all aspects of the position.

Nice to have

There are no preferred qualifications listed in the source material for this role.

Practical notes

This is a full-time position based in Olathe, Kansas, operating under a hybrid work arrangement that combines onsite and remote work. The compensation range is $22.00 to $24.00 per hour, paid in accordance with company pay practices and applicable laws. Candidates must be able to work in the United States without sponsorship at this time, and existing authorization must be valid for the duration of employment. Travel is generally not required, though occasional travel to customer sites or team meetings may occur as needed within the scope of the role. The position reports to the Nationwide Service Team leadership and follows standard company policies regarding attendance, performance, and professional conduct.