EDS Service Department Coordinator
Job description
About the role
DH Pace Company, Inc. is seeking to fill the position of EDS Service Department Coordinator based in Olathe, Kansas. The selected candidate will be responsible for coordinating field personnel to ensure service delivery meets established standards. This position requires a high level of organization and attention to detail to maintain operational efficiency.
About the Company
DH Pace Company is a family-owned, privately held organization with annual sales exceeding one billion dollars. The company operates through more than sixty offices spread across the continental United States. DH Pace holds a leading position in the distribution, installation, maintenance, and repair of doors, docks, and security solutions for commercial, industrial, and residential markets. The organization is currently observing its centennial anniversary in business during the year 2026.
Position Overview
This role is focused on scheduling and administrative coordination within the service department. The coordinator acts as a central point of contact to manage the flow of service activities in the Olathe location. Success in this position ensures that field operations align with customer timelines and internal requirements.
Key Responsibilities
The primary duties of this role involve managing the daily schedule of technical personnel. This includes assigning technicians to specific customer locations and compiling all necessary job documentation. Collecting customer COD payments before job closure is essential to maintain billing integrity.
The coordinator is responsible for maintaining technician schedules, ensuring that completed jobs are cleared promptly. This process allows new work to be assigned efficiently and keeps materials tracking accurate. Departmental reports must be reviewed regularly to confirm that service levels meet internal and external expectations.
Additional duties involve processing billing paperwork to adhere to company and regulatory standards. Service tickets must be created and monitored to guarantee that appointment dates are honored. Collaboration with the estimating team is required to develop accurate service quotes for complex projects.
Technical support for field technicians is also part of the role, helping to resolve mechanical or procedural issues during service calls. The coordinator prepares work orders and warehouse picking lists to ensure inventory matches job requirements. All other coordination tasks necessary during peak operational periods will be addressed as they arise.
Compensation and Work Environment
The position offers a competitive hourly rate of twenty-two dollars. This full-time role follows a standard schedule with opportunities for professional growth. Performance is reviewed annually to determine progression and compensation adjustments.
Required Qualifications
Candidates must possess strong proficiency in Microsoft Office applications for daily task management. Previous experience in dispatching or high-volume administrative settings is highly valued. Success in this position depends on excellent verbal and written communication skills, with a focus on client satisfaction.
Organizational abilities are critical, including superior time management and multitasking capabilities. The coordinator must represent DH Pace professionally in all interactions. A high school diploma or equivalent is required; further education may be considered an asset.
Benefits and Employment Conditions
DH Pace provides a comprehensive benefits package to eligible employees. This includes medical, dental, and vision insurance, with coverage beginning in the first full month of employment. Paid time off, company holidays, and floating holidays are part of the time-off policy.
The company also pays for life insurance, short-term disability, and long-term disability. Retirement planning is supported through a 401(k) plan with employer matching contributions. Health Savings Account and Flexible Spending Account options are available for qualifying employees.
Voluntary supplemental life and critical illness insurance plans are offered for additional security. Current employees and their immediate family members receive discounts on company products and services.
Application Process
Employment verification, background screening, and drug testing are mandatory before hiring. A valid driver's license and a clean driving record may be required depending on the position scope. DH Pace Company does not accept unsolicited resumes from staffing agencies. All applicants must submit materials through the official company portal.
This position is an equal opportunity employer. The company complies with federal laws regarding employment discrimination. Protected veterans and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.