Remote Booking & Travel Support Specialist

About the role

You will own the end to end scheduling of client consultations for our travel advisory team, ensuring that every appointment is precisely aligned with advisor availability and client preferences. You will act as the primary point of contact for potential clients, reaching out through diverse channels to introduce our bespoke travel services and build initial rapport. This role requires you to manage calendar systems with meticulous attention to detail, translating client requirements into concrete appointment times without conflict. You will maintain ongoing engagement with interested leads, answering preliminary questions and guiding them smoothly toward the next steps in their planning journey. You will safeguard the integrity of our customer relationship management platform by keeping records accurate, up to date, and thoroughly documented for every interaction. Your work will directly support the growth of our advisory team by optimizing their schedules and maximizing their booked consultation time. You will collaborate closely with internal stakeholders to refine outreach scripts and scheduling workflows based on performance insights. Ultimately, you will contribute to creating memorable travel experiences by ensuring that every client touchpoint feels organized, professional, and warmly welcoming.

Key facts

What you'll do

Initiate proactive outreach to potential clients using phone, email, and messaging platforms to present our travel offerings.

Schedule consultations for travel advisors by managing shared calendars and identifying optimal time slots.

Perform systematic follow-ups with leads to sustain engagement and address initial questions about services.

Maintain detailed records in our customer relationship management system for all client interactions and booked meetings.

Utilize scheduling tools and software to streamline appointment setting and reduce booking conflicts.

Screen prospective clients to determine their travel planning needs and match them with appropriate advisor expertise.

Update and refine booking workflows based on feedback and observed patterns in client behavior.

Support the travel advisory team by preparing schedules, reminders, and pre-consultation information packets.

Monitor key performance indicators related to outreach response rates and appointment conversion.

Communicate professionally and empathetically with a diverse range of clients interested in new travel opportunities.

Coordinate with internal teams to resolve scheduling issues and ensure a seamless client experience.

Leverage organizational skills to prioritize tasks and manage multiple client inquiries simultaneously.

Assist in compiling reports on booking trends to inform future scheduling strategies.

Demonstrate adaptability when handling changing priorities and last minute schedule adjustments.

Requirements

✔️ Strong communication and interpersonal skills

✔️ Experience in customer service, sales, or appointment setting is a plus

✔️ Ability to work independently and stay organized in a remote setting

✔️ Comfortable using scheduling tools and CRM systems

✔️ A passion for travel and helping clients explore new opportunities

✔️ Must be legally authorized to work in the state of Florida

✔️ Must possess a high school diploma or equivalent educational credential

✔️ Must have reliable access to high speed internet and a suitable workspace

✔️ Must be available during standard business hours to coordinate with clients and advisors

✔️ Must comply with company policies regarding data privacy and confidentiality

✔️ Must pass standard background checks as required for remote support roles

✔️ Must demonstrate consistent professionalism in written and verbal communication

✔️ Must be able to manage multiple tasks with attention to detail and accuracy

✔️ Must be capable of learning and applying new software tools as needed for the role

Practical notes

This role operates as a fully remote work from home position based in the state of Florida, allowing you to structure your day with flexibility while remaining available during standard business hours to meet client and team needs. Consistent and reliable high speed internet access is essential, and you must maintain a dedicated workspace that supports professional communication. You are expected to adhere to company policies concerning data privacy, confidentiality, and professional conduct in all client and team interactions. Background checks may be required as part of the onboarding process for remote support staff. No business travel is required for this position, and there are no specific visa requirements for candidates residing within the United States. Performance expectations are defined in alignment with standard employment guidelines, and successful candidates will have the opportunity to grow through ongoing training and professional development opportunities within the travel advisory sector.