Remote Travel Support Associate

About the role

You will own the end to end scheduling ecosystem for our travel advisory team, ensuring that every client touchpoint flows seamlessly from initial contact to confirmed consultation. You will act as the primary communication bridge between our advisors and a global roster of prospective travelers using phone, email, and messaging platforms. In this position you will introduce our services with clarity and warmth, translating our personalized travel philosophy into compelling conversations that spark interest. You will manage calendar systems and appointment logistics with precision, creating a reliable stream of booked meetings for travel advisors to nurture. You will maintain ongoing follow ups, sustaining engagement with interested clients and answering initial inquiries with patience and accuracy. You will keep meticulous records in our CRM, documenting every interaction and scheduled meeting to preserve institutional knowledge. You will work independently in a remote setting, staying organized and proactive while supporting multiple advisors across time zones. You will champion a passion for travel by helping clients explore new opportunities and turning their aspirations into concrete plans.

Key facts

What you'll do

Contact potential clients via phone, email, and messaging platforms to introduce our services and build awareness of personalized travel offerings.

Schedule appointments and manage calendars for travel advisors, aligning availability with client preferences and time zone constraints.

Perform follow ups on outstanding inquiries, maintaining consistent engagement and guiding prospects through the initial planning phase.

Maintain the CRM system by entering accurate records of client interactions, preferences, and scheduled meetings to support advisor workflows.

Answer preliminary questions about services, process, and next steps, providing clear and reassuring information to new leads.

Identify booking patterns and client priorities, summarizing insights for the advisory team to refine their outreach strategies.

Collaborate with internal stakeholders to coordinate meeting logistics, confirm details, and reduce friction in the consultation process.

Utilize scheduling tools and automation features to streamline appointment setting and reduce manual administrative overhead.

Monitor response rates and conversion metrics, adjusting communication approaches to improve connection quality and appointment completion.

Represent Destinationknot with a professional and empathetic tone, reinforcing the brand promise of thoughtful, personalized travel support.

Guard client confidentiality and handle sensitive information with discretion, maintaining trust at every interaction point.

Adapt communication style to diverse audiences, demonstrating cultural awareness and flexibility in virtual and written exchanges.

Support ad hoc projects related to client onboarding, data cleanup, and documentation as they arise to keep the advisory team focused.

Promote travel opportunities and industry perks, highlighting unique benefits that make the consultation experience valuable for clients.

Requirements

✔️ Strong communication and interpersonal skills that enable clear, professional exchanges with clients and team members.

✔️ Experience in customer service, sales, or appointment setting is a plus, providing a foundation for managing client conversations.

✔️ Ability to work independently and stay organized in a remote setting, maintaining productivity without direct supervision.

✔️ Comfortable using scheduling tools and CRM systems to manage calendars, track interactions, and store data accurately.

✔️ A passion for travel and helping clients explore new opportunities, driving enthusiasm and authenticity in outreach.

✔️ Located in the state of Florida, ensuring alignment with regional operational requirements and time zone considerations.

✔️ Reliable internet connectivity and a suitable home workspace to support consistent remote performance and secure data handling.

✔️ Willingness to adhere to company policies regarding confidentiality, data protection, and professional communication standards.

Practical notes

This role is fully remote with a work from home arrangement, providing flexibility in how and where you complete your responsibilities. There are no specified working hours within the source material, allowing for a structure that can support different schedules. No travel is required for this position, as all interactions are conducted remotely through digital channels. No visa sponsorship information is provided in the source, so candidates should review eligibility based on their own status. There are no explicit deadlines for application mentioned in the source, so interested candidates are encouraged to apply as soon as they feel prepared to contribute. You will represent Destinationknot with professionalism while enjoying travel perks and industry discounts where applicable. A collaborative and supportive team environment awaits, along with professional growth opportunities that help you develop your skills over time.