Mid Account Executive

About the role

As a , you will play a pivotal role in driving our business growth by managing client relationships and ensuring their satisfaction with our services. This position requires a blend of strategic thinking and hands-on execution, as you will be responsible for identifying new opportunities, nurturing existing accounts, and collaborating with various teams to deliver exceptional results. Your expertise in account management and your ability to communicate effectively will be crucial in helping Decode achieve its goals in a competitive market.

Key facts

What you'll do

• Develop and maintain strong relationships with key clients, acting as their primary point of contact and ensuring their needs are met.
• Identify and pursue new business opportunities within existing accounts to drive revenue growth and expand service offerings.
• Collaborate with cross-functional teams, including marketing, product development, and customer support, to ensure seamless service delivery and client satisfaction.
• Conduct regular check-ins and performance reviews with clients to assess their satisfaction and identify areas for improvement.
• Prepare and present detailed reports on account performance, including metrics and KPIs, to both clients and internal stakeholders.
• Negotiate contracts and pricing with clients, ensuring that both parties achieve a mutually beneficial agreement.
• Stay informed about industry trends and competitor activities to effectively position Decode's offerings in the market.
• Participate in industry events and networking opportunities to enhance Decode's visibility and establish new business connections.
• Provide feedback to the product team based on client insights to help shape future service offerings and enhancements.
• Assist in the development of marketing materials and campaigns aimed at promoting Decode's services to potential clients.
• Manage the sales pipeline and forecast revenue accurately to support strategic planning and resource allocation.
• Continuously seek opportunities for professional development and skill enhancement to stay ahead in the account management field.

Requirements

• A minimum of 3 years of experience in account management or a related field, preferably within the tech or digital services industry.
• Proven track record of successfully managing client relationships and driving revenue growth.
• Strong communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
• Excellent organizational skills and the ability to manage multiple accounts simultaneously while meeting deadlines.
• Proficiency in CRM software and other sales tools to track account activities and performance metrics.
• A results-oriented mindset with a focus on achieving targets and delivering high-quality service.
• Ability to analyze data and market trends to inform strategic decision-making.

Nice to have

• Experience in the software development or IT services sector, with a solid understanding of the industry landscape.
• Familiarity with digital marketing strategies and tools that can enhance client engagement.
• Previous experience in a startup environment, demonstrating adaptability and a proactive approach to challenges.
• Knowledge of additional languages, particularly those relevant to our client base, is a plus.

Skills & tools

• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) for reporting and presentations.
• Experience with CRM platforms such as Salesforce or HubSpot for managing client interactions and tracking sales activities.
• Familiarity with project management tools like Asana or Trello to coordinate tasks and collaborate with team members.
• Ability to use data analytics tools to derive insights and inform account strategies.

Practical notes

• This position is based in Zagreb, Grad Zagreb, and requires full-time engagement.
• The salary for this role will be competitive and commensurate with experience, with additional performance-based incentives.
• Decode is open to considering candidates who may require visa sponsorship, depending on their qualifications and experience.
• Applicants should be prepared to provide references and examples of past work that demonstrate their capabilities in account management.
• The role may involve occasional travel for client meetings or industry events, depending on business needs.

Join Decode as a Mid Account Executive and become an integral part of our dynamic team, where your contributions will directly impact our success and the satisfaction of our clients. If you are passionate about building relationships and driving results in a fast-paced environment, we encourage you to apply and help us shape the future of our company.