Account Manager (m/f/d)

About the role

You are energized by turning existing customer relationships into new growth and you thrive when commercial ownership, stakeholder management, and closing responsibility come together. As Account Manager, you will own upsell and cross-sell opportunities across named accounts, driving sustainable customer growth through proactive discovery and tailored value propositions. You transform customer success stories into commercial opportunities, consistently exceeding expansion targets by aligning DataGuard solutions with evolving customer needs. You work hand-in-hand with Customer Success and Professional Services to identify the right moments for upsell and cross-sell potential, ensuring seamless collaboration across teams. You create and execute strategic account plans that deepen engagement, remove friction, and accelerate revenue growth across your portfolio. You lead commercial conversations with confidence, navigating complex stakeholder environments and closing impactful deals that reinforce long-term trust. You maintain a strong pipeline, forecast accurately, and drive expansion opportunities from first conversation to signed contract with disciplined follow-through. You collaborate closely with the wider Sales team and report directly to the Head of Sales, playing a key role in DataGuard's growth journey as a scale-up operating at speed.

Key facts

What you'll do

• You take ownership of expansion revenue across a portfolio of named accounts and drive sustainable customer growth through persistent opportunity management.
• You transform customer success stories into commercial opportunities by articulating value and consistently exceeding expansion targets with data-driven insights.
• You work hand-in-hand with Customer Success and Professional Services to identify upsell and cross-sell potential at the right moment, aligning solutions to emerging needs.
• You create and execute strategic account plans that deepen customer engagement, map stakeholder influence, and accelerate revenue growth over time.
• You lead commercial conversations with confidence, navigating complex stakeholder environments, addressing objections, and closing impactful deals.
• You maintain a strong pipeline, forecast accurately, and drive expansion opportunities from first conversation to signed contract with clear milestone tracking.
• You collaborate closely with the wider Sales team and report directly to the Head of Sales, playing a key role in DataGuard's growth journey through proactive contribution.
• You champion adoption and renewal discussions, ensuring that customers recognize ongoing value and are primed for incremental expansion.
• You leverage product knowledge and customer insights to tailor pitches that resonate with executive sponsors and operational users alike.
• You document all interactions, decisions, and next steps in CRM, ensuring transparency and enabling seamless handoffs across teams.
• You partner with Customer Success to identify health signals and trigger timely interventions that convert risk into revenue opportunities.
• You coordinate with Professional Services to scope solutions, align timelines, and confirm that implementation supports commercial outcomes.
• You track competitive dynamics and market feedback, sharing actionable insights with product and sales leadership to refine positioning.
• You uphold DataGuard's security and compliance positioning in every conversation, reinforcing trust and credibility with customers.

Requirements

• You bring several years of success in B2B SaaS Sales, Account Management or Customer Success, demonstrating a track record of sustained performance.
• You have consistently achieved revenue targets through upselling and cross-selling, proving that you can grow accounts systematically.
• You know how to turn customer needs into impactful commercial opportunities by linking problems to DataGuard's value.
• You are comfortable engaging and negotiating with senior decision-makers, maintaining professionalism under pressure.
• You think strategically, but never lose sight of execution and results, balancing long-term vision with quarterly targets.
• You take ownership, move with urgency, and thrive in a target-driven environment where accountability is expected.
• You build lasting customer relationships while driving measurable business outcomes, aligning success to customer value.
• You are fluent in German and English, enabling you to communicate clearly with stakeholders at all levels.
• You are comfortable working in a fast-paced, dynamic scale-up environment where priorities can shift quickly.
• You demonstrate integrity in every interaction, ensuring that commitments are met and promises are realistic.
• You collaborate effectively with cross-functional partners, showing respect for differing perspectives and shared goals.
• You use data and feedback to continuously refine your approach, iterating on plays based on what works.
• You respect DataGuard's culture of inclusion, focusing on the person beyond labels or background.
• You maintain confidentiality and handle sensitive customer information with the highest level of discretion.

Practical notes

The role is full-time based in Munich, with flexibility tailored to hours that support effective coverage across time zones. Travel may be required to visit customer sites or attend industry events as needed within assigned accounts. This is an employment position subject to standard visa requirements for international candidates, and candidates must meet all eligibility to work in Germany. The posting will remain open until filled, and early application is encouraged to ensure timely consideration in a growing scale-up environment.