Account Manager, Enterprise

About the role

In this position, you will be responsible for building and enhancing relationships with Dandy's key clients, particularly large dental groups and enterprise-level organizations. As the primary liaison for senior leadership within these accounts, your role will involve delivering value through expert guidance, data-driven insights, and strategic growth initiatives.

Key facts

What you'll do

• Oversee a portfolio of Dandy's most significant and complex clients, including multi-location dental practices and large enterprise accounts.
• Create and execute tailored strategic plans for each account to ensure sustained business growth, increased service utilization, and high levels of customer satisfaction.
• Analyze performance metrics to uncover trends, identify potential challenges, and spot opportunities within your client base.
• Serve as a trusted consultant to executive, clinical, and operational leaders, ensuring that Dandy's solutions align with their strategic objectives.
• Identify and pursue opportunities for upselling, service expansion, and the adoption of new products within existing accounts.
• Collaborate with procurement, operations, and finance teams at client organizations to finalize contracts and agreements.
• Facilitate discussions on scaling technology deployments, enhancing user engagement, and introducing new Dandy offerings.
• Build and sustain strong relationships with key decision-makers at major client accounts.
• Deliver strategic reviews, performance insights, and future plans to illustrate the value of the partnership with Dandy.
• Proactively identify and address potential client needs to prevent churn and encourage growth.
• Develop a comprehensive understanding of dental group operations, digital workflows, and the competitive landscape within the industry.
• Communicate effectively with both clinical and business leaders, providing relevant and tailored solutions.
• Relay feedback from enterprise clients to product and clinical teams to guide future enhancements.
• Work collaboratively with sales, support, training, and product teams to ensure client onboarding and ongoing success.
• Contribute insights from enterprise clients to influence product development and operational improvements.
• Experiment with various engagement strategies and value propositions to optimize performance.

Requirements

• At least 5 years of experience in enterprise account management, customer success, or strategic sales, ideally within the dental or healthcare technology sectors.
• Proven track record of managing and expanding complex customer accounts with multiple locations.
• Strong business acumen with a history of driving sales growth, expanding service offerings, and securing contract renewals in enterprise environments.
• Exceptional communication and negotiation skills, with experience engaging with executive-level stakeholders.
• Analytical mindset with the ability to convert data into actionable insights and strategies.
• Capacity to navigate ambiguity, manage competing priorities, and influence various internal teams effectively.
• Highly driven and results-oriented, with a strong commitment to enhancing the customer experience.

Nice to have

• Willingness to travel for key client meetings, industry conferences, and company events.
• Familiarity with the dental or healthcare technology landscape.
• Previous experience working in a remote environment.

Skills & tools

• Enterprise Account Management
• Customer Success
• Strategic Sales
• Dental Technology
• Healthcare Technology
• Data Analysis
• Negotiation
• Cross-functional Collaboration

Practical notes

• Full-time roles come with a comprehensive benefits package tailored to local markets, typically covering healthcare, dental, mental health support, parental resources, retirement savings plans, and generous paid time off.
• Dandy is an equal-opportunity employer dedicated to fostering diversity and inclusion. We provide accommodations for individuals with disabilities throughout the application and interview process.
• By submitting your application, you consent to the collection and processing of your personal information for recruitment purposes, in line with Dandy's Privacy Policy and GDPR. You have rights regarding your personal data.

About the company

A Dandy is a man who places particular importance upon physical appearance and personal grooming, refined language and leisurely hobbies. A Dandy could be a self-made man both in person and persona, who emulated the aristocratic style of life regardless of his middle-class origin, birth, and background, especially during the late 18th and early 19th centuries in Britain.