Business Planner - Systems and Racks

About the role

You will design and scale the L10-L12 partner network for rack and cluster-scale delivery, managing sourcing, selection, and ongoing performance of CMs, ODMs, integrators, and logistics teams. You will serve as the central point of accountability for forecast accuracy, supply-demand balancing, material liability, and L10-L12 operational readiness while partnering across Sales, Product, Operations, Manufacturing, and Finance. You will own the monthly demand forecast (SKU / configuration / customer) and lead the S&OP process to drive forecast accuracy and bias improvements. You will translate demand into executable build plans and rack integration schedules, balancing supply, inventory turns, and revenue attainment with Manufacturing and CMs. You will negotiate contractual material liability terms based on lead times, quantify exposure monthly, and conduct BOM risk analysis for NPI and sustaining products. You will own planning for RMA flows and field replacement programs, ensuring FRU availability and SLA attainment with the service organization.

Key facts

What you'll do

Drive partner/vendor contracts and lead the development and communication of supply chain responsibility requirements in all Statements of Work.

Serve as the primary point of contact for supply chain risk identification, escalation, and resolution across active vendor relationships.

Own the monthly demand forecast (SKU / configuration / customer); lead S&OP and drive forecast accuracy and bias improvements.

Translate demand into executable build plans and rack integration schedules with Manufacturing and CMs; balance supply, inventory turns, and revenue attainment.

Drive customer orders through fulfillment and commit ship dates against build availability and component readiness.

Lead material management across CMs, ODMs, and internal sites; resolve shortages and protect build commits.

Drive alternate sourcing (AVL / AML qualification) with Commodity Management and Procurement to mitigate single-source and lead-time risk.

Conduct BOM risk analysis for NPI and sustaining products; drive mitigation plans for long-lead, single-source, EOL, and high-liability components.

Own planning for RMA flows and field replacement programs; ensure FRU availability and SLA attainment with the service organization.

Publish weekly / monthly planning dashboards; present plans and risks to BU leadership.

Manage NPI ramp planning, EOL transitions, and last-time buys to minimize E&O and stranded inventory.

Act as single planning point of contact for Sales (commits, lead times, fulfillment); align with Finance on revenue plans.

Monitor component readiness and schedule adherence to protect build commitments and customer promises.

Coordinate cross-functional inputs to refine rack integration schedules and optimize on-time customer-ready performance.

Requirements

Bachelor's in Supply Chain, Business, Engineering, or related; 5+ years in demand / supply / material planning, preferably in hardware, server, or data center.

Strong S&OP / IBP knowledge; BOM structures and CM / ODM manufacturing flow.

Experience with alternate sourcing and material liability negotiation.

Proficiency with planning systems (SAP IBP, Oracle, Kinaxis, o9, Anaplan, or equivalent); advanced Excel.

Ability to manage multiple priorities in a fast-paced, dynamic environment while maintaining attention to detail.

Strong analytical and problem-solving skills with a data-driven approach to decision making.

Effective written and verbal communication skills to collaborate with cross-functional partners at all levels.

Preferred experience with CTO / BTO server or rack-scale planning; L10-L12 integration and RMA operations; hyperscaler or AI/ML infrastructure customer dynamics; APICS CPIM / CSCP; MBA.

Nice to have

Preferred: CTO / BTO server or rack-scale planning; L10-L12 integration and RMA operations; hyperscaler or AI/ML infrastructure customer dynamics; APICS CPIM / CSCP; MBA.

Practical notes

d-Matrix does not accept resumes or candidate submissions from external agencies. We appreciate the interest and effort of recruitment firms, but we kindly request that individual interested in opportunities with D Matrix apply directly through our official channels. This approach allows us to streamline our hiring processes and maintain a consistent and fair evaluation of al applicants. Thank you for your understanding and cooperation.