Business Systems Lead

About the role

You will serve as the primary owner for our Quote-to-Cash systems, managing the technical architecture and lifecycle of our revenue operations. This role requires a hands-on builder who can design solutions, execute complex configurations, and partner with internal stakeholders to ensure our systems support global business needs. You will bridge the gap between strategic product vision and the technical systems that drive revenue, taking full responsibility for the health and evolution of our Q2C stack. The position demands a curious mind who thrives on solving ambiguous problems and turning messy business requirements into scalable, reliable technology solutions. You will be expected to roll up your sleeves, write code when necessary, and challenge the status quo to improve efficiency and data integrity. Success in this role will be measured by your ability to deliver robust integrations, reduce manual work, and provide clear visibility into revenue operations for the entire organization.

Key facts

What you'll do

• Architect and maintain end-to-end Q2C solutions, including integrations between Salesforce, DealHub CPQ, and DocuSign CLM.
• Lead hands-on implementation for complex workstreams, including coding in Apex and managing Flow and system configurations.
• Act as the technical liaison for Deal Desk, Finance, Pricing & Packaging, and Legal teams.
• Manage the Q2C roadmap, from initial problem definition to multi-quarter execution and post-launch support.
• Audit existing systems to remove technical debt and establish design standards for future projects.
• Collaborate with downstream teams, including NetSuite and data warehouse engineers, to ensure integration stability.
• Create technical documentation, including data flows, runbooks, and solution designs.
• Mentor team members on Q2C best practices and technical development.
• Analyze business requirements to translate high-level objectives into detailed technical specifications.
• Optimize system performance to ensure quotes, contracts, and orders flow seamlessly across platforms.
• Implement testing strategies for configurations and integrations to validate changes before production release.
• Partner with data teams to ensure revenue metrics are consistent, accurate, and traceable across tools.
• Support the rollout of new features and enhancements with minimal disruption to sales and finance workflows.
• Identify opportunities for automation to reduce manual steps and improve data reliability in the Q2C process.
• Contribute to long-term platform strategy by evaluating new tools and proposing improvements to the existing tech stack.

Requirements

• 5+ years of experience as a Solutions Architect, Lead Business Systems Analyst, or similar senior role in an enterprise SaaS environment.
• Demonstrated ability to handle both high-level architecture and low-level execution for CPQ, CLM, and billing programs.
• Hands-on Salesforce development experience.
• Direct experience implementing or managing DealHub CPQ and DocuSign CLM in a subscription-based business.
• Ability to balance immediate delivery needs with long-term system scalability.
• Strong communication skills for translating technical trade-offs to non-technical stakeholders.
• Salesforce Admin, Advanced Admin, and Platform App Builder certifications.
• Must be legally authorized to work in the United States for the duration of employment.
• Proven track record of owning complex integrations between CRM, CPQ, and contract management systems.
• Experience working in a fast-paced, matrixed environment where priorities shift frequently.
• Comfort with managing multiple stakeholders and aligning them toward a shared technical vision.
• Understanding of subscription business models and the metrics that drive revenue operations.
• Demonstrated ability to write clean, maintainable configuration and lightweight code.

Nice to have

• End-to-end implementation experience with DealHub CPQ.
• Advanced proficiency with DocuSign CLM features such as Gen, Negotiate, and workflows.
• Salesforce Application Architect, System Architect, or CPQ Specialist certifications.
• Experience with NetSuite billing integration patterns.
• Background in designing ARR or subscription analytics models within a data warehouse like Snowflake or BigQuery.
• Prior operational experience in Deal Desk, Sales Operations, or Finance Operations.

Practical notes

• Compensation includes equity via the Employee Share Option Program, medical insurance, and a home workspace budget.
• Benefits include quarterly refresh days, an extended end-of-year break, monthly wellbeing allowance, and parental leave.
• Five annual social impact days are provided.
• For disability-related accommodations during the application process, contact accommodations@cultureamp.com.
• Candidate data is retained for four years in the US for potential future opportunities.
• The role is full-time with an expectation of working from the Austin, TX office approximately two days per week.
• Candidates must meet all legal requirements to work in the United States for the duration of their employment.
• No specific deadlines for application submission are published; interested candidates are encouraged to apply as soon as possible to ensure full consideration.