Senior Manager, Field Installation & Hardware Deployment

About the role

Join Our Next Chapter

For nearly six decades, our solutions have enabled impactful connections between some of the world's leading brands and their customers. Having completed a significant amount of work we are proud of, we remain focused on what comes next.

We are a global technology company dedicated to creating dynamic, smart, personalised, and engaging customer experiences. These experiences are powered by our range of digital hardware, our proprietary content management system, and our industry-leading signage solutions. (For example, if you have ordered in-store or in the drive-thru at McDonald's anywhere in the world in recent years, you have likely interacted with our digital solutions.) Our operations span over 50 global markets with nine offices around the world. Our global headquarters is located in Sydney, Australia, the founding home of our company.

Coates Group operates with the values of a family-owned business and the innovative spirit of a start-up. These principles fuel our purpose: Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication, and creativity, we have become industry leaders. We have won awards and set records while remaining committed to continual growth and evolution. We are a two-time Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic, and we value and use the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators, and over-achievers. Together, as a crew, we are revolutionizing the way the world's leading brands use technology to drive the best customer experiences.

Lead the team that ensures signage installations are executed correctly and on schedule across Australia and New Zealand.

You will lead the installation managers responsible for running these projects and the contractor crews that deliver them on-site. You will also own the financial metrics associated with these deployments. Your role involves guiding complex hardware deployments in live environments while protecting strict timelines. Daily, you will manage relationships across multiple ANZ markets.

Key Facts

What You Will Do

Orchestrate intake procedures for all incoming hardware stock.

Design installation sequences that adhere to strict programme constraints.

Guide review checkpoints to confirm system functionality before activation.

Coordinate shipping activities to guarantee on-time delivery commitments.

Forge alignment with technology providers across regional zones.

Evaluate field data to continuously refine deployment strategies.

Support build operations while maintaining rigorous crew safety standards.

Monitor project metrics to drive iterative improvements across regions.

Requirements

Bring three years of experience from relevant industry roles.

Hold knowledge of digital signage platforms and installation methodologies.

Demonstrate the ability to manage teams across multiple geographic locations.

Prove skill in using analytics tools to track project performance indicators.

What you'll do

• Commit to the mission and values of the company on a daily basis.
• Engage with cross-functional stakeholders to ensure project success.
• Apply problem-solving skills to overcome unforeseen challenges in the field.
• Utilize leadership skills to mentor and develop junior team members.
• Maintain a high standard of professionalism in all interactions with partners and clients.
• Ensure compliance with all health and safety regulations during installation activities.
• Contribute to the documentation and reporting required for project milestones.
• Participate in travel within the ANZ region as necessary for project deployments.
• Be prepared to adapt to changing priorities and project demands.
• Collaborate with internal teams to ensure seamless project execution.
• Drive initiatives to improve installation processes and efficiency.
• Support the development of best practices for hardware deployment.
• Act as a key point of contact for regional managers and field crews.
• Provide guidance and support to ensure project deliverables are met on time and within budget.
• Monitor the progress of installations and address any issues promptly.
• Ensure that all project documentation is accurate and up to date.
• Work closely with the operations team to streamline installation workflows.
• Engage in regular communication with technology partners to align on project goals.
• Contribute to the strategic planning of hardware deployments across the region.
• Ensure that all installation activities are carried out in accordance with company standards.
• Provide leadership and direction to the field installation team.
• Support the implementation of new hardware technologies as they become available.
• Participate in the review of project outcomes to identify areas for improvement.
• Drive the successful completion of all installation projects in the ANZ region.
• Maintain strong relationships with key stakeholders across the business.
• Ensure that all project activities are completed in a timely and efficient manner.
• Support the continuous improvement of installation processes and methodologies.
• Contribute to the achievement of the company's operational goals.
• Ensure that all installation activities are conducted safely and in compliance with regulations.
• Provide mentorship and guidance to junior team members to foster professional development.
• Support the alignment of installation strategies with business objectives.
• Engage in regular performance reviews to ensure team objectives are met.
• Contribute to the development of new business opportunities through successful project execution.
• Ensure that all installation activities are aligned with the company's strategic goals.
• Support the growth and development of the field installation team.
• Participate in the development of new installation methodologies and best practices.
• Contribute to the overall success of the hardware deployment function.
• Ensure that all project deliverables are completed to a high standard of quality.
• Support the implementation of new processes and technologies to improve installation efficiency.
• Engage in continuous learning to stay up to date with industry trends and best practices.
• Contribute to a positive and collaborative team environment.
• Ensure that all project activities are conducted in a professional and efficient manner.
• Support the achievement of company milestones and objectives.
• Participate in the development of strategic plans for hardware deployment.
• Ensure that all installation activities are aligned with the company's operational priorities.
• Support the optimization of installation processes to improve efficiency and effectiveness.
• Contribute to the development of a high-performing field installation team.
• Ensure that all project deliverables are completed on time and within budget.
• Support the implementation of new technologies to improve installation processes.
• Engage in regular communication with cross-functional teams to ensure project success.
• Contribute to the achievement of strategic objectives related to hardware deployment.
• Ensure that all installation activities are conducted in a safe and compliant manner.
• Support the development of a culture of continuous improvement within the field installation team.
• Participate in the review of installation processes to identify opportunities for optimization.
• Contribute to the overall success of the hardware deployment function.
• Ensure that all project deliverables are completed to the highest standard of quality.
• Support the implementation of best practices to improve installation efficiency.
• Engage in regular performance monitoring to ensure team objectives are met.
• Contribute to the development of a robust and scalable installation function.
• Ensure that all installation activities are aligned with the company's long-term goals.
• Support the growth and sustainability of the field installation team.
• Participate in the development of innovative solutions to improve installation processes.
• Contribute to the overall success of the company's hardware deployment strategy.
• Ensure that all installation activities are conducted in a manner that supports the company's values.
• Support the development of a high-performance culture within the field installation team.
• Participate in the continuous improvement of installation methodologies.
• Contribute to the achievement of operational excellence across the ANZ region.
• Ensure that all project deliverables are completed in a timely and efficient manner.
• Support the implementation of new processes to improve installation efficiency.
• Engage in regular review of installation outcomes to identify areas for improvement.
• Contribute to the overall success of the hardware deployment function.
• Ensure that all installation activities are aligned with the company's strategic priorities.
• Support the optimization of installation workflows to improve efficiency.
• Contribute to the development of a world-class field installation team.
• Ensure that all project deliverables are completed to the highest standard of quality.
• Support the implementation of new technologies to enhance installation capabilities.
• Engage in continuous improvement activities to drive operational excellence.
• Contribute to the achievement of strategic goals related to hardware deployment.
• Ensure that all installation activities are conducted safely and in compliance with regulations.
• Support the development of a culture of innovation within the field installation team.
• Participate in the review of installation processes to identify best practices.
• Contribute to the overall success of the company's hardware deployment strategy.
• Ensure that all installation activities are aligned with the company's mission and values.
• Support the growth and development of the field installation team.
• Participate in the development of new installation methodologies.
• Contribute to the overall success of the hardware deployment function.
• Ensure that all project deliverables are completed on time and within budget.
• Support the implementation of new processes to enhance installation efficiency.
• Engage in regular communication with stakeholders to ensure project success.
• Contribute to the achievement of operational goals related to hardware deployment.
• Ensure that all installation activities are conducted in a safe and compliant manner.
• Support the continuous improvement of installation processes and methodologies.
• Contribute to the development of a high-performing field installation team.
• Ensure that all project deliverables are completed to the highest standard of quality.
• Support the implementation of best practices to improve installation efficiency.
• Engage in regular performance monitoring to ensure team objectives are met.
• Contribute to the development of a robust and scalable installation function.
• Ensure that all installation activities are aligned with the company's long-term goals.
• Support the growth and sustainability of the field installation team.
• Participate in the development of innovative solutions to improve installation processes.
• Contribute to the overall success of the company's hardware deployment strategy.
• Ensure that all installation activities are conducted in a manner that supports the company's values.
• Support the development of a high-pe