Strategy & Operations Manager

About the role

At Clutch Technologies Inc.., we are on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee. Named five years in a row to the Globe & Mail's list of the Top Growing Companies in Canada and also awarded spots on Deloitte's Technology Fast 50™ and Fast 500™ lists, we are building a world-class team that drives innovation, growth, and excellence as we scale rapidly.

The Strategy & Operations Manager role sits within the Vehicle Markets Group / Pricing Team and owns the end-to-end strategy and operations for the pricing function. You will turn complex pricing and operational data into clear, actionable strategies, owning reporting, frameworks, and cross-functional execution that drive funnel conversion, margin expansion, and inventory efficiency across retail, wholesale, and export markets. In this position, you will translate market data into the playbooks that power growth, sharpening our conversion engine and informing smarter day-0 pricing and aging rules. You will steer inventory disposition choices for maximum value and ensure our 12× inventory turn and margin-expansion targets stay on track, serving as the critical strategic bridge between analytics and execution. You will own the cadence of business reviews and strategic projects that keep our executive team aligned and focused on high-impact priorities.

What you'll do

• Funnel Conversion Optimization: Build weekly and monthly dashboards and forecasts, actively tuning conversion for both offer volume and vehicle spread.
• Spread & Margin Waterfall Feedback Loop: Track expected, realized, and remaining spread, reconditioning costs, and front-end margin, feeding those insights back into pricing models for continuous improvement.
• Retail Pricing & Aging Framework: Develop day-0 pricing and aging rules that balance days-to-sell, forecasted spread, recon estimates, and bid-ask adjustments to maintain a 12× inventory turn while maximizing margin.
• Inventory Mix Model: Determine the optimal inventory mix and dollar weightings using market data, factoring in expected turn and Clutch GPU (gross profit per unit) performance.
• Disposition Decision Logic: Define data-driven routing rules for Wholesale, Retail, and Export to maximize vehicle value.
• Operating Rhythm & Strategic Projects: Run business reviews, OKR tracking, and cross-functional initiatives from concept through execution.
• Reporting & Dashboard Ownership: Establish and maintain core reporting cadence and strategic metrics to ensure alignment between teams and executives.
• Cross-Functional Collaboration: Partner closely with Pricing, Reconditioning, Wholesale, Retail, and Logistics to operationalize insights and drive measurable outcomes.
• Process Standardization: Create frameworks and playbooks that codify decision-making and enable scalable execution across the vehicle lifecycle.
• Data-Driven Storytelling: Synthesize complex datasets into clear narratives that influence stakeholders and support high-impact decisions.

Requirements

• Minimum High school diploma or equivalent.
• 3+ years of experience in strategy/management consulting, investment banking, corporate development, or 3+ years at a high-growth technology company in a BizOps, or pricing operations role.
• Willing to commute to our headquarter in downtown Toronto (60 Adelaide Street East); remote candidates will not be considered.
• Analytical mindset ("good with the numbers") + execution-driven attitude (not afraid to "roll up your sleeves and get your hands dirty").
• Excellent communication and interpersonal skills, with the ability to build relationships and work effectively across teams and levels of the organization.
• Experience in a high-growth, fast-paced, and operationally intensive environment.
• Experience or interest in auto and/or consumer financing is a bonus - but you can expect to learn on the job.

Clutch is headquartered in Toronto and services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. We offer autonomy and ownership - the opportunity to build your process and influence the company workforce at every level. If you are curious, hard-working, and driven, and you share our mission to redefine the car-buying experience, we want to hear from you.