Field Specialist

About the role

You own the full customer journey from first hello to final handshake, running solo across intake, build, review, ship, and partners while representing Clutch with calm clarity. This role is your show, where your choices shape how customers feel about us every single time they meet the brand.

Key facts

What you'll do

Setting the tone for arrivals, you greet drivers and guide vehicles through intake with calm, precise checks.

Organizing moves from lot to door, you pilot a flatbed truck across Southern Ontario, delivering cars exactly where partners need them.

Guiding every interaction, you become the visible presence of Clutch, solving issues and keeping satisfaction high during each customer touchpoint.

Examining steel, glass, and interiors, you spot risks early, noting cosmetic flaws and mechanical hints that protect our reputation.

Capturing each step, you complete customer forms and enter meticulous notes into tracking systems without a single mistake.

Rolling up your sleeves, you assist teammates with tasks outside your lane, keeping workflows smooth from intake to ship.

Coordinating handoffs, you align with partners so vehicles move fast, stay safe, and reach doors on schedule.

Protecting our image, you handle cars with care, treating every vehicle as if it were your own in a fast moving environment.

Requirements

You hold a valid Ontario G license with a clean driving record spanning 3 years and pass a criminal background review.

You hold current OMVIC authorization or can obtain it quickly, showing you are legally cleared for vehicle transactions in Ontario.

You bring 1 year transporting vehicles and 2 years face to face experience, plus comfort driving longer distances in varied conditions.

You have automotive curiosity and thrive in a fast paced setting, asking questions before problems grow.

You finish high school or equivalent and manage paperwork with accuracy while juggling multiple priorities.

You can work 4 weekdays plus one weekend day at a minimum of 40 hours weekly, with occasional overtime when needed.

Nice to have

You hold an active OMVIC license or are eager to earn it through our support.

You feel at home talking about cars and understand common warranty products so questions do not slow the process.

Skills & tools

OMVIC, Google Drive, Shopify, Sign Now, Full Car History Report, Sales Agreement, Ontario Rules, Clean Criminal Record Check.

About Clutch

We're on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee.

Named five years in a row to the Globe & Mail's list of the Top Growing Companies in Canada and also awarded spots on Deloitte's Technology Fast 50 and Fast 500 lists, we're looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

What you'll do

Clutch Technologies Inc.. builds a single platform that connects customer data, loyalty, offers, and stored value. Marketing teams use automation and analytics to coordinate campaigns, manage segments, and refine offers. The system tracks behavior, triggers actions, and supports precise interventions designed to influence customer decisions and support sustainable, profitable growth.